Best Payroll Option for Multi-EIN Setup

We haven't had to contact Rippling support very often, but when we have they have been quick to respond and diligent in following up on the issues. One thing that surprised me about Rippling support is how you interact with the same case worker to resolve an issue over a long period of time. Most customer support I've interacted with, you speak to a new member of the support staff every time you interface with them. But with Rippling, we had someone assigned to our case and they worked on it until it was resolved. They also kept us updated on the situation and communicated with us regularly until the problem was solved.

Rippling is easy to use. There are one or two hiccups in the application that prevent me from rating it a 10. This is mostly a few parts of the application where you can't go back or exit a page to correct a setting and instead have to complete the section then delete or re-enter the correct information from the beginning.

Rippling is the best payroll provider if you have multiple companies that you want registered together. No other payroll provider we spoke to offered the multi-EIN feature that Rippling provides.

We are a small company and Rippling works great for us at our size. I do not know how well the application scales, but I could see the systems being less than ideal for very large companies.

Similarly, a very small company many not need all the features that Rippling offers and can get away with a cheaper payroll company. For example, a sole proprietorship with two employees probably should use Gusto or some other option if they need a payroll company, but Rippling would still be a useful service for these companies vs. no payroll company at all. It is just a matter of price.