An optimum product to serve the customers better
Updated August 27, 2023
An optimum product to serve the customers better
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral Contact Center
We use Ring Central Contact Center to manage customer conversations and resolve their problems efficiently. Ring Central Contact Center addresses the functionality of using the different communication channels of customer's choice so that the initial customer satisfaction is achieved, and customers can efficiently provide details of the problems they are facing so that the resolution time is also high.
- It has many communications channels for the customers to choose at their ease.
- Managing the handover of the calls/messages between the team for better resolution.
- Automated acknowledging of calls/requests.
- It does not efficiently prioritize the customer queries. Team engagement for prioritized calls is not fully supported.
- Reducing the waiting time after the menu options is communicated to the customer.
- Integrating with AI technology.
- With more satisfaction of the customers, they have increased contacting us for help.
- Reduced the administration time for forwarding calls based on manual discussions.
- Improved team collaboration.
The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, the training required for the team and the support agents is also not much required.
Do you think RingCentral Contact Center delivers good value for the price?
Yes
Are you happy with RingCentral Contact Center's feature set?
Yes
Did RingCentral Contact Center live up to sales and marketing promises?
Yes
Did implementation of RingCentral Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy RingCentral Contact Center again?
Yes
RingCentral Contact Center Feature Ratings
Using RingCentral Contact Center
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Inbound and outbound calling
- Live chat
- Skills based routing of calls
- Automatic call back
- Workforce/agent management
- Speech and text analysis
- Scripting
Yes, but I don't use it