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Rimini Street 3rd Party vendor support review
May 01, 2024

Rimini Street 3rd Party vendor support review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

  • Customer support / Help desk
We were looking to improve the quality of our vendor product support, and do it at a reduced cost. We are also looking to reduce the ongoing upgrade effort. Rimini Street have been more responsive and effective across the board, and have delivered the service at half the cost. They will continue to support our current versions without the need for upgrades.
  • Respond quickly to any ticket raised
  • Engage with high quality experienced engineers
  • Strong customer focus and follow up with clear processes to drive continuous improvement
  • Should have more tailored induction, ie have more customer / product aligned artefacts and sessions
Reviewed the market, consulted with our licensing partner, and read Gartner reports which highlighted 3rd party support as a cost effective viable alternative. Selected Rimini Street due to their size, reputation, "fit" with our portfolio, service culture, and feedback from reference checks
Our only PM experience was with the transition where they have a well document process that is well understood by their practitioners. They are clear on their communication to customers around the plan and expectations. Induction process is well established and well presented.
  • 50% reduction in annual vendor licensing and maintenance costs
They deliver what they say - quality support services at a reduced price point compared to the product vendors
Rimini Street are supporting an established system, so we are essentially banking the saves

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

Yes

Did implementation of Rimini Street go as expected?

Yes

Would you buy Rimini Street again?

Yes

Well suited:- - supporting current versions of ERPs - driving out cost from non-differentiating back office systems - saving money between now and a future cloud migration