Overall Satisfaction with Quantum Metric
We use it to capture customer/ in house agent sessions mostly. It is used by the whole org. We want to view what the customer/agents do so we know what problems to fix when addressing the customer experience.
- It is easy to search and replay sessions to view issues or concerns.
- The heat maps and opportunities are a great feature so you know where the users are struggling.
- Tracking events you want to keep an eye is convenient and then also easy to search by.
- It may be nice to pull reports or stats off something we are tracking.
- Sometimes recordings can be blurry.
- We are able to view users and fix issues in a timely matter.
Do you think Quantum Metric delivers good value for the price?
Not sure
Are you happy with Quantum Metric's feature set?
Yes
Did Quantum Metric live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Quantum Metric go as expected?
I wasn't involved with the implementation phase
Would you buy Quantum Metric again?
Yes