Overall Satisfaction with OnPay
I manage payroll servicing for all my clients through OnPay. I found it easy to learn. The customer service is excellent, whether you send in a written request of call in for assistance.
- payroll tax reporting
- customer service
- setup of contractors and employees
- Setting up a payee with DBA structure AND a FEIN. Currently not an option.
- Positive impact - able to grow this service line by easily integrating additional account.
I personally did not like Paychex. I found their reporting antiquated, cumbersome, and not easily readable. Reporting is very important to me as it serves as a marketing tool. I can highlight the quality of our services by providing informative and easy-to-read reports. The reports at OnPay can be easily modified.
Do you think OnPay delivers good value for the price?
Yes
Are you happy with OnPay's feature set?
Yes
Did OnPay live up to sales and marketing promises?
Yes
Did implementation of OnPay go as expected?
Yes
Would you buy OnPay again?
Yes