Avoid if you use WooCommerce
April 16, 2024
Avoid if you use WooCommerce
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Omnisend
Email marketing for eCommerce
- Templates
- automations
- basic chat support
- Support for WooCommerce/Wordpress environments
- technical support
- Wasted time
- Hurt website and business
Its better than MailerLite.
Do you think Omnisend delivers good value for the price?
No
Are you happy with Omnisend's feature set?
No
Did Omnisend live up to sales and marketing promises?
No
Did implementation of Omnisend go as expected?
No
Would you buy Omnisend again?
No
Omnisend Feature Ratings
Omnisend Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Not kept informed Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, they don't have premium support.
Yes - Nope, they basically said we know but we aren't going to fix it. "We are aware of the problem but don't have an ETA". It is quite a critical bug with URLs of live production sites being overwritten.
Small things they answer quite quickly and send good screenshots, if they happen to notice that you wrote. Usually it takes a few hours if you have a lot of support questions, they start to ignore you.