It is actually very "dynamic"!
Software Version
Online
Overall Satisfaction with Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
We all use it. We use it on our end to manage our client accounts but we also have our own ISV inside Dynamics that we sell, so us in the Support team also have to help customers with issues that arise in Dynamics CRM along with ClickDimensions. Dynamics helps us manage our database of accounts neatly and, since it is customizable, we have been able to do so much more for our clients.
- Customizable - you can customize Dynamics to your business needs with the help of a CRM Admin or Partner
- Can import own or third party solutions to add features that Dynamics may be missing. Example, ClickDimensions
- Easy to manage Leads!
- User Friendly -- Dynamics and their terms can be a bit confusing
- UI -- The new Unified Interface is not that well designed. Older UIs were easier to navigate
- If you are not a CRM expert, customizing CRM can be complex and you can even ruin your environment.
- We have always been a part of Dynamics as our solution was built to work and be integrated into Dynamics CRM, so we cannot really compare it to other softwares, but it has been really been an amazing system to work in. It is absolutely "dynamic" so the efficiency has definitely been great!
Do you think Microsoft Dynamics 365 delivers good value for the price?
Yes
Are you happy with Microsoft Dynamics 365's feature set?
Yes
Did Microsoft Dynamics 365 live up to sales and marketing promises?
Yes
Did implementation of Microsoft Dynamics 365 go as expected?
Yes
Would you buy Microsoft Dynamics 365 again?
Yes