Great cloud-based mail solution
Updated January 07, 2020
Great cloud-based mail solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mailchimp
We utilize Mailchimp internally for newsletters to users and occasionally out to our clients as a means to email them and manage who requests to be removed/didn't receive them, etc, and therefore require removal from the list or review on our system as to why they didn't get through.
- Simple web interface.
- Easy to clone lists and templates.
- Simple to track delivery and statistics of campaigns.
- Due to mass usage, sometimes have issues with delivery being stuck in held queues due to grey mail.
- Had a few issues with the formatting of emails when creating new ones on their system.
- Really helped with the GDPR requirements people now have.
- Assisted in managing "dead contacts".
- Made internal mailouts far easier to clone and send.
We utilize it for both internal and external communications which has helped with managing who's reading what. Also with GDPR its been great having a platform that conforms.
Its been a great tool for our marketing team to send out campaigns from and really useful to monitor who reads and interacts with them, to then focus further campaigns.
Mailchimp Feature Ratings
Using Mailchimp
5 - The marketing team; who manage bids and marketing for the company (both internally and externally). Our general management team who look after the offce and staff, and then myself in IT all have access to the mailchimp account.
1 - As the IT Manager, i assist with queries relating to this and then direct any support calls as requried to ensure its all fixed.
- marketing
- gdpr compliance
Evaluating Mailchimp and Competitors
- Product Reputation
- Vendor Reputation
- Third-party Reviews
Many reviews viewed this as the best solution and as its purely cloud based, made total sense for us to use.
I think we did everything the way we wanted and achieved what we needed from it.
Mailchimp Implementation
Mailchimp Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | Escalation required Need to explain problems multiple times |
Using Mailchimp
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
Integrating Mailchimp
- newforma
Our contacts are stored in newforma, so we have had to try to integrate it, but its not the easiest thing to do.
- newforma
- File import/export