Great Ticketing Software Package at an Affordable Price
February 25, 2022
Great Ticketing Software Package at an Affordable Price
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We were evaluating whether to use LiveAgent as our ticketing software. It has all the
features and functionalities that we were looking for in helpdesk software,
plus also great customer support.
features and functionalities that we were looking for in helpdesk software,
plus also great customer support.
- Having all tickets (and chats etc.) pertaining to one specific customer in one place
- Great overview and structure of the communication details
- Integration of different tools
- This is just a personal thing, but I’m not such a big fan of having a “Leaderboard” comparing agents. Other than that, no cons.
- Ticketing Software
- It simplifies and enhances processes in the CS team which can answer more tickets now.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes