Overall Satisfaction with LabVantage
The LabVantage product is a specialized ERP system that is used primarily in testing laboratories. This product is used across the entire organization. It manages our laboratory.
- Their project management staff and developers work well with the organization to fully understand the process that needs to be designed.
- Their support staff is outstanding. They are responsive and work to rectify the situations that are presented to them.
- It sometimes takes a long time for sales to answer questions on quotes and change orders.
- The currently LIMS system is web based. Unless you have java programmers on staff that can create new 'workflows', you will pay for the enhanced functionality
- This software has allowed us to continue to grow.
- We can output 20% more samples that we did with our old system