Overall Satisfaction
- Features that seem to work well:
- Monitoring conversations in real time.
- Scheduling automatic post.
- Team management.
- When posting across several platforms their can be considerable delays.
- At times there are system outages.
- Direct contact with targeted audience.
- Staff knowledge of advantages of the system has increased which has led to measurable productivity.
- Brand awareness.
Product Usage
12 - Public Affairs/Marketing/Executive Leadership
8 - Executive Level Staff and Mid-Level Management
- Under the recruiting umbrella it allowed for us to compose the "Iron Triangle" which is the alignment of three different departments. Also, to monitor and engage our audience in an effective manner. Lastly, the collaborative tool that allows for the assignment of task.
Evaluation and Selection
We were using BuddyMedia and the individual platforms. which depleted all of our productive time. It was not efficient to manage numerous platforms that way.
Implementation
- Implemented in-house
I personally lobbied for the product and implemented it.
Training
- Self-taught
Training is a MUST and a lot of things will be missed if training is not conducted. Training builds confidence and efficiency with the product!
Support
No - It's included with premium.
Usability
Reliability
Integration
- Not at this time.
N/A
Vendor Relationship
Internal approval for two years. Signed a one year contract with GSA pricing.