Overall Satisfaction with Greenhouse
We use Greenhouse as an external and internal applicant tracking system. The tool is primarily used by our Recruiting team as well as Hiring Managers during the interview process. We are heavy users of the score cards functionality which is very customizable and robust. Last year we also launched the Diversity and Inclusion features.
- Score cards- very customizable and provide ability to track more tangible and objective feedback
- Customizable offer templates- allows you to store many different offer templates that you can pick from
- Branded look and feel
- Customizable security roles
- Integrations/API- very limited integration capabilities due to inability to store a lot of demographic information about the job that can then be passed to an HRIS with minimal manual data entry. HR still has to key in a lot of job demographic details about new hires. It would be great if Greenhouse was able to store more of this data and pass it on to other systems via integrations.
- Custom Reporting- our teams are often unable to report on certain data in a way needed at the company level for analysis and this leads to having to dump data into a BI tool so we can report on it in the specific way we need to.
- Employee Referrals- we use Greenhouse to administer our Employee Referral program.
- Internal Job Postings - we leverage the internal job boards capabilities in addition to post[ing] jobs only available internally.
- Score Cards - a great way to track objective evaluations and metrics for candidates in the running.
I can compare against Workday and Oracle. I like Greenhouse's ease of use and simplicity, but from an analytics, reporting and automation standpoint, Workday is far superior.
Do you think Greenhouse delivers good value for the price?
Yes
Are you happy with Greenhouse's feature set?
Yes
Did Greenhouse live up to sales and marketing promises?
Yes
Did implementation of Greenhouse go as expected?
Yes
Would you buy Greenhouse again?
Yes
Greenhouse Feature Ratings
Using Greenhouse
1600 - Recruiting, employees (for submitting referrals and participating in interviews), Hiring Managers from all business functions.
2 - A couple of highly technical people who support system configuration and integrations and Recruiting Ops Leads who govern process and system usage.
- Score Cards
- Employee Referrals
- Diversity and Inclusion Features
- Submitting Employee Referrals
- Score Cards
- Offer Approvals
- We would like to report on New Headcount vs replacements
- Increased usage of D&I module
Evaluating Greenhouse and Competitors
- Price
- Product Features
- Product Usability
The system functionality needs to fit our internal business requirements.
We wouldn't
Greenhouse Implementation
- Implemented in-house
Change management was minimal - we rolled out functionality slowly and not all at once, this helps not to overwhelm people at once.
- Tracking headcount corresponding to the Open Job Requisitions
- security access set up
Greenhouse Support
Pros | Cons |
---|---|
Quick Resolution Good followup Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We wanted to explore the D&I reporting capabilities as well as opportunities to build custom reports on this data. The Greenhouse team was very responsive and helpful with setting expectations, providing us with options and expanding our knowledge on the system's capabilities.
Using Greenhouse
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- creating and completing score cards
- toggle between score card notes and candidate resume
- view score card ratings from other interviewers on the panel.
- reporting on certain job characteristics of new hires/job reqs
- reporting on headcount vs Job Reqs (no position management concept)
- Build custom reports