GoToPC has my Vote

I work from home and need a solid remote connection. I used GoToMyPC in the past, had some issues and was influenced to switch to competitor software. I recently started having problems with slow response/freezes/drops, and after troubleshooting everything internet and hardware related, decided to check out GoToMyPC as one step in troubleshooting, and happy I tried this. GoToMyPC has better response time and has been more reliable. GoToMyPC has improved considerably since my last experience and I no longer have issues mentioned earlier, related to competitor software. I do experience a glitch with Excel when using GoToMyPC (copy/paste doesn't work as it should), but it's minor as compared to slow response/freezes/drops. I would like to figure out a way to make the drop-down ribbon stable. I find it distracting with the constant popping up/down. The Support Site could use improvement - key words don't seem to work when troubleshooting and no answers to issues I've searched. There is no Chat option, with only phone support that I haven't tried yet, so no measurement on wait time. At this point, I will continue using GoToMyPC and see how it goes.