Overall Satisfaction with Google Ads (formerly AdWords)
I am expanding my business as a vacation rental owner. I currently utilize various vacation rental websites that charge service and subscription fees. I am seeking other independent avenues to promote my vacation rental property to generate more business. This will allow me the opportunity to book reservations at a lower cost and to give my guests more personalized service.
- Google Ads lures in new clients with great front-loaded discounts/credits.
- Service representatives are slick with unrealistic goals for small businesses.
- Google is world renowned and one would assume high expectations.
- The Google representative prematurely activated my Ad Campaign before my website was completed. Subsequently, my credit card was charged for 1000's of 'clicks' and zero, not one booking inquiries.
- There is no system in place to differentiate who or where the 'Clicks' are coming from. From me, my Google Ad Campaign representative, or one of Google Ads terrible service support team.
- Good luck trying to get customer service to resolve any issues that pertains to specific complaints about the Ad being run prematurely or getting any kind of refund.
- My initial contact with the Google Ads sales rep was just before Thanksgiving 2020. I started getting billed and paused the account on January 1. Since then I received a partial refund AND another bill for almost $300!
- Google Ads has done absolutely nothing to promote my vacation rental property, nor did it generate even 1 phone call or mail inquiry. The only revenue that was generated went into Google's deep pockets.
- Based on the number of 'clicks' my vacation rental received on Google Ads my cost was almost $1000 (not including the discount/credit promotion), countless hours of frustration, and never-ending emails that offer empty solutions and support!
Do you think Google Ads delivers good value for the price?
Not sure
Are you happy with Google Ads's feature set?
No
Did Google Ads live up to sales and marketing promises?
No
Did implementation of Google Ads go as expected?
No
Would you buy Google Ads again?
No
Relationship with Google
If you own a business and give your customers the very best that
you have to offer do NOT expect the same standards of professionalism
and integrity with Google Ads/Adwords. Prompt, precise and effective
customer service is non-existent!
you have to offer do NOT expect the same standards of professionalism
and integrity with Google Ads/Adwords. Prompt, precise and effective
customer service is non-existent!
Beware the trap of front
loaded deals, credits and sales pitches, especially if you are a novice
or are a small business owner (my credit card was charged
$289-$350/month).
loaded deals, credits and sales pitches, especially if you are a novice
or are a small business owner (my credit card was charged
$289-$350/month).
Google Ads has no system to determine
who or where my billed 'clicks' are coming from. From me...the sales
representative...Google Ads/Adword? Or potential customers?
The only "tip or advice" that I have on how to "...effectively deal with this vendor" is to NOT!who or where my billed 'clicks' are coming from. From me...the sales
representative...Google Ads/Adword? Or potential customers?