Freshdesk - IT
March 11, 2024
Freshdesk - IT
Score 10 out of 10
Vetted Review
Verified User
Software Version
Forest
Overall Satisfaction with Freshdesk
We use Freshdesk to address any IT issues
- Ease of use. The UI is very clean
- Very intuitive. adding properties to tickets is very easy
- groups. I like how we can make IT groups and HR groups for tickets
- search functionality. i like to use past tickets to help solve new issue. Sometimes the search function won't find relevant tickets from my searched key words.
- I want to be able to respond to CC'd users indiidually. Whenever you respond in a ticket, it makes you send an email to who created the ticket. Sometime I want to just reply to one user who was CC'd if the ticket was created on their behalf
- faster response times but i have not been here long enough to know what they used before
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
Yes