Excellent and easy to use support software
July 25, 2023
Excellent and easy to use support software
Score 10 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
The product maintains a record of customer interactions so you can respond efficiently to new requests and manage the resolution of issues. It allows you to effectively track a large number of customer interactions and easily manage them. We manage about 49 interactions per week and this product makes it easy to keep track of all tge conversations
- canned responses for fast replies
- manage a database of FAQs
- makes it easy to look up customer past interactions and track conversations
- In my expereince, attaching images is difficult as you can't easily preview them
- halves the time required for dealing with standard customer support issues
have not used this feature
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Freshdesk Feature Ratings
Evaluating Freshdesk and Competitors
- Ease of Use