Overall Satisfaction with Datto
On its face, Datto appears to provide the BCP and DR readiness an organization may need for backing up and protecting their systems. When it works, it works great.
- Ability to snap shot a machine.
- Rapid, point-in-time recovery protecting against ransomware.
- Bare metal restores
- Customer service is horrible.
- They completely shift support to the MSP so you can't contact their engineers directly.
- No visibility into problems with the unit for the owner/customer. Again, forcing reliance on an MSP for support issues.
- Thus far the impact has been negative and the ROI is negative. The product has not been doing all of the things it was advertised to do.
- Hard to rely on a product that is supposed to synchronize your data offsite but has been failing for two years but it does not tell you where the problems lie.
The customer to whom I am consulting selected Datto for reasons unbeknownst to me. Had I been involved earlier in the decision process, I would likely have recommended Unitrends, Zerto or another solution.