Overall Satisfaction with DameWare Remote Support
We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
- Simple install.
- Manage computers remotely easily.
- The reminders or service running out or version updates required needs to have the ability to turn them off.
- Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
- Allows less techs on staff to support more users.
- Easily manage servers and make domain changes.
I have used DameWare for so long I would not consider using anything else.
SolarWinds Dameware Remote Support (DRS) Feature Ratings
Using DameWare Remote Support
3 - IT, and Opps management
IT professionals and software dev
- Server management
- End user support
- User support with our ERP application
- Not sure TBT
Evaluating DameWare Remote Support and Competitors
Yes - MS RDP client
- Product Features
- Product Usability
It's much easier to use.
I would look into the larger server based solution.
DameWare Remote Support Implementation
- Implemented in-house
No - installed as part of new PC build
Not sure - none
- Learning the steps and what's requied
DameWare Remote Support Support
Pros | Cons |
---|---|
Good followup Knowledgeable team Support understands my problem Support cares about my success Quick Initial Response | Not kept informed |
No - The cost vs the amount its needed is not feasible.
First time I had to reinstall they walked me through the steps to remove the old registered PC and add the new one.
Using DameWare Remote Support
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Consistent Quick to learn Feel confident using Familiar | None |
- Remote access to desktops for support.
- The AD display of devices
- When the versions are different - the annoying pop ups