CMiC at a Glance
Overall Satisfaction with CMiC Construction Platform
We are a commercial construction company doing business in all of the western states. We use CMiC for our accounting, payroll, project management, and field. Before switching to CMiC we struggled with being able to connect with our guys in the field and being able to access our data from outside the office. With CMiC Cloud it has given us the ability to access our data from wherever we are. We constantly struggled with our field being able to see the latest information. CMiC Field has given them access to see the latest data and also easily submit daily journals and various reports.
- CMiC has really good customer service
- CMiC is constantly trying to evolve to meet the new and everyday needs
- Willingness to collaborate with users on how they can improve
- They provide a wide array of useful tools
- The ability through the cloud to work from anywhere
- Depending on what module you are in, there are a lot of issues with continuity. It appears that each screen was designed by a different programmer and there wasn't a basic structure to follow. The save button on one screen is at the top and on another it is on the bottom. Then on other screens the save button is called "process". Also on most date entry fields, you can enter the date as MMDDYY but on others, you have to do YYYY-MM-DD. I would really like them to make things consistent through all of the modules. It makes training new employees more difficult when there isn't consistency.
- I’m hoping this has been fixed with the new CMiC Connect App but but mobile field in the past has been very glitchy. Every time there has been an update to the apps our employees and subcontractors have had to delete and uninstall the app. This has caused a lot of frustration and an unwillingness to use the app.
- We are more connected as a company
- Forecasting has become much easier and allowed us to better track the performance of each job.
We were with our previous Construction Platform for more than 20 years. The deciding factor for us to look for a new solution was their lack of customer service. We looked at several options before deciding on CMiC. Most that we looked at were not all-inclusive, having great project management tools but they didn't have an accounting platform. CMiC has done a great job in bringing some of the tools that we were wanting in a project management software while offering accounting. This saves our company a lot of time and resources not having to double enter change orders from project management to accounting.
Do you think CMiC Construction Platform delivers good value for the price?
Yes
Are you happy with CMiC Construction Platform's feature set?
Yes
Did CMiC Construction Platform live up to sales and marketing promises?
Yes
Did implementation of CMiC Construction Platform go as expected?
Yes
Would you buy CMiC Construction Platform again?
Yes
CMiC Construction Platform Feature Ratings
Using CMiC Construction Platform
36 - We have our accounting, project managers and field superintendent currently using CMiC.
We don’t have any employee’s designated to CMiC support.
- Project Management Controls
- Payroll
- Accounting
- Job Forecasting
- Unknown
- We are wanting to start using CMiC’s checklist functionality.
Evaluating CMiC Construction Platform and Competitors
Yes - Before switching the CMiC we used Viewpoint.
- Price
- Product Features
- Product Usability
- Product Reputation
- Other
Product features and price are very important in making this decision but the key factor in us switching was support and customer service.
If we had to do it again I think we would make the same decision again.
CMiC Construction Platform Implementation
- Implemented in-house
Yes - The first phase when we went live was Job Costing, Job Billing and Project Management. Phase 2 was payroll.
- Not knowing how to set up certain features that were disabled.
CMiC Construction Platform Training
- Online Training
- In-Person Training
- No Training
There have been certain features of CMiC that we have been able to implement by using their online resources. However, CMiC is very robust and requires a lot of set. I would not recommend trying to go through implementation without training.
Configuring CMiC Construction Platform
No - we have not done any customization to the interface
No - we have not done any custom code
CMiC Construction Platform Support
Pros | Cons |
---|---|
Support cares about my success Quick Initial Response | Poor followup Not kept informed Escalation required Need to explain problems multiple times |
No we have not. I have never heard of “Premium Support”.
Yes - The support team is really good and solving problems when it is a set up issue and we are missing a check mark. However whenever an issue gets sent to programming we never hear back.
A couple weeks ago I was having an issue with some invoices showing up. I sent in a ticket trying to explain the issue and immediately Melanie asked if we could set up a conference call so she could see and understand what I needed. Also after Steve’s session at Connect he showed us about Auto Cold Storage. I read through all of the CMiC Assist Articles and still have some questions. I sent in a ticket for additional information and Jordan instantly asked if we could schedule a call so he can help walk me through the set up.
Using CMiC Construction Platform
Pros | Cons |
---|---|
Like to use | Requires technical support Inconsistent Slow to learn Lots to learn |
- Job Costing
- AP/AR
- RFI
- Job Billing
Yes - The mobile app when working is great. Every couple months the app crashes requiring you to have to delete and reinstall the app.
CMiC Construction Platform Reliability
Integrating CMiC Construction Platform
- File import/export
I export CSV files from CMiC to merge with various excel merge templates I have created.
Relationship with CMiC
I can’t remember
None.
Upgrading CMiC Construction Platform
Yes - We are a cloud client so upgrades are automatic.
- Fixed bug issues
- Better stability