Chorus.ai is Awesome!
December 02, 2022
Chorus.ai is Awesome!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Handoffs & Collaboration / Knowledge Sharing
We use Chorus.ai for recorded conversations with clients. It helps us review what we did good and what we need improvement on. With Chorus.ai it will auto log areas that need addressing in the future and give us easy access to coach and follow up on how the call went. It does a great job of picking up on follow up questions, and saving those on a dashboard for review. I personally use it to review a call in case I need to go back to the call and remember specific areas that we discussed. I would definitely recommend Chorus.ai to any organization
- Really good job at picking up on follow up questions
- Chorus.ai does good segmenting out each speaker for review
- I like how it will let you sent snipits and small sections of the call without having to review the whole thing
- I think it does a good job and can't think of something I would change
- It reduces he said she said scenarios
- Holds the customer or the sales rep accountable for discussions on the call
- Great hand off review for the next department to onboard the client
I have not been part of this end of things, but I do know that my boss will make notes right inside Chorus.ai and it will email me the exact time stamp for where he made comments for me to go back and review. This makes a very good transparent communication between all departments
We have not used any automated recording programs up to this point. We looked into what Chorus.ai has to offer and how it integrates with all our products and decided it was a great fit for out company.
I don't have anything unexpected because I am in the sales department. It has worked out just fine for what I do.
This is also a department that is not up to me
I have not used similar products
Do you think Chorus by ZoomInfo delivers good value for the price?
Yes
Are you happy with Chorus by ZoomInfo's feature set?
Yes
Did Chorus by ZoomInfo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Chorus by ZoomInfo go as expected?
Yes
Would you buy Chorus by ZoomInfo again?
Yes