BambooHR made my HR Manager role much easier!
May 16, 2024
BambooHR made my HR Manager role much easier!
Score 10 out of 10
Vetted Review
Verified User
Software Version
TraxPayroll (legacy)
Overall Satisfaction with BambooHR
We use BambooHR for all HR and Payroll facets now. We use the ATS system, the HR Management and just recently added Payroll, Time Tracking and Benefits. We love the ease of use and the way the system flows into each module. Payroll has made a huge difference in our process, and we enjoy it.
- The Applicant Tracking System is pretty good. Has a couple flaws but over all it's a really great module.
- The HR management system works really well and we love how much we can customize things we need.
- The Reporting feature is one of my favorite things about BambooHR. I can create any report I want and I love that.
- I would love to see a DARK mode in BambooHR. The white is super hard on my eyes, and as the admin, I spend a lot of time in BambooHR.
- The Rehire protocol in BambooHR's ATS system is non existent and needs addressed.
- Need to have the ability to have more details on the Benefits module. Not being able to download or email an election sheet to our agent is frustrating.
- On approvals of Time off requests, it would be nice if the approval inbox notification would show what the employees current balances are for PTO, Vacation, Sick Time, etc. so we know if their request is valid. Right now we have to open another window to review their time off tab to see if it's okay to approve their requests.
- This has impacted our cost savings overall in respect to better management of our Time Off policies and not overpaying on benefits.
- This is a time saver for administration and managers and helps them be more productive in areas that are of more urgent need.
- It provides a huge resource for our company in reports that we didn't have before.
BambooHR's reporting feature is really great. They provide many standard reports, but the best feature of all is the customizable reporting. I can pretty much create a report for anything I need using only the data fields I want and then can create a custom standard name for this report and use it over and over. If I don't need it anymore, I can get rid of it. I love that you can convert most reports to PDF or Excel.
We started implementation with ADP Workforce Now and it was a 6 month nightmare of complicated protocols and our company having to bend our processes to fit their platform. It was hard to get assistance and answers from their support team were very vague. We ultimately decided to end the relationship with ADP and stay with BambooHR, which we really loved, but we decided to add more modules as in Payroll, Time Tracking and Benefits. While these new features are not perfect yet, they do get the bulk of what we do down. Now if BambooHR would focus these modules on the forgotten industry of Construction. Job Costing is so important.
Do you think BambooHR delivers good value for the price?
Yes
Are you happy with BambooHR's feature set?
Yes
Did BambooHR live up to sales and marketing promises?
Yes
Did implementation of BambooHR go as expected?
Yes
Would you buy BambooHR again?
Yes
BambooHR Feature Ratings
Using BambooHR
100 - We have users in all departments ranging from HR, Production, Accounting, Sales & Marketing, Field Crews, Department Managers, First level managers and general users.
2 - BambooHR is pretty simple to use, so it only requires one or two of us to be well versed and administer all other users and any issues or questions they may have.
- HR Employee Management
- Time Tracking
- Benefits Tracking
- Payroll Processing
- Recruiting
- We use it to track our employees attendance points and notes about those points.
- We use it to track any injuries or accidents in respect to Workers Compensation. This is something we custom added.
- We use it for all forms tracking.
- Hope to be able to better track Workers Compensation.
- Would love to be able to have a more extensive Benefits tracking and compliance tracking.
- Would like to have a more robust Applicant Tracking System where you can create an internal career center for existing employees to apply.
- Would like for the ATS system to allow for more administrative features like creating a Question Bank database to create, edit and move around certain application questions and allow different sets of questions to be stored for different positions and then import them into requisitions as needed.
Evaluating BambooHR and Competitors
Yes - We were doing everything via Pen, Paper and spreadsheets prior to BambooHR. Getting BambooHR really ramped up our HR departments accuracy and ability to manage our employees.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
The single most thing that sold us on BambooHR was the Ease of Use and how many things we could track successfully in the system. The reporting feature was a huge selling point, along with the ATS.
I think if we had to do it again, we would still have selected BambooHR hands down. We have reviewed many other companies and we just do see the same quality, especially when it comes to the BambooHR support team.
BambooHR Implementation
- Implemented in-house
Yes - We started with Data gathering and then moved into importing data into different stages. IT worked well and we appreciated the final result.
Change management was minimal
- Finding ways to manage construction based things that we needed to track.
- Not having a solid way to track workers compensation.
BambooHR Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I wasn't aware of any different levels of support. As far as I know I get quality support on our current package. We love the support teams.
Yes - I've reported a few bugs in my time with BambooHR. They are usually highly responsive and the matters have been resolved in hours or usually less than a day. We are usually pretty satisfied with how quickly it is handled.
We were having issues with system pulling in a duplicate field when our managers were submitting termination requests. BambooHR's support team looked into it, escalated it to developers and the problem was resolved and corrected within 24 hours.
Using BambooHR
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The ATS system is very user friendly.
- The HR Employee management on this system is easy to use.
- The reporting feature is very user friendly and well created.
- The Benefits platform still needs some work. It's not quite up to par with other benefits systems.
- The Onboarding system with respect to documents could be a little easier to use.
- The Time Off approvals is a bit clunky and could use some work.
Yes - The mobile app has been upgraded quite a bit since we first started. Overall it's user friendly and gets the job done. We like it.