Asigra is a Great Product for MSPs
Software Version
9, 10, 11
Modules Used
- DS-Server, DS-Client, BLM. Windows and Linux variants
Overall Satisfaction with Asigra
This software was used by a Managed Services Provider to offer cloud based backup solutions to many clients. These clients ranged in size from very small (5 Employees) to mid sized (500 employees). Clients would run a small piece of software locally and backup to cloud at a central datacenter.
- Lightweight setup for clients.
- Agentless for most servers.
- Robust, can backup almost anything.
- De-duplication across multiple servers and tenants.
- Interface is very basic and can be convoluted. It is not pretty.
- Errorcodes are usually complicated and often need high level resources to figure out.
- Support system with manufacture is ticket based. Vendors are incentivized not to create tickets.
- Lead Generator - Foot in the door Product
- Easier access to Enterprise backup options for smaller clients.
Asigra is built with multitenant MSPs and companies in mind so its easier to use when managing many companies or isolated parts of a business. Asigra can stackup well in these situations against Avamar and Commvault. Cost can be lower but adds up quickly as you consume storage
Asigra Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Vendors/Partners pay for a buckets of Tickets. Its the only support offered.
Yes - Yes, next release it was fixed.
EMC doesn't
Using Asigra
Pros | Cons |
---|---|
Relatively simple Consistent Convenient Feel confident using | Difficult to use Requires technical support Slow to learn Lots to learn |
- DS-Client is easy to use.
- Setting up File Backups is fast and easy.
- DS-Server can be complex.
- Backup retention policies can be confusing and complex.
- BLM is very complex.