Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

8x8 is our unified communications solution. As we had an on-premise system, 8x8 addressed the scalability issue we encountered at the beginning of the pandemic. Moving to a cloud-hosted VOIP provider made it easier to continue to provide our services.

Pros and Cons

Reliability
Easy of Administration.
Mobile app very well designed.

Analytics for non advanced licenses is not user friendly.
Advanced contact center queue features require advanced licenses.
Unable to pull report for voicemails.

Return on Investment

Onboarding was streamlined.
Assignment of desk phones very straight forward.

Alternatives Considered

Vonage Business Communications and Avaya IP Office

Pricing, features, and the Gartner Magic Quadrant review were also considered. The platform's multiple reviews were very attractive.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

8x8 Work is well suited for organizations where telephony is needed. The ease of management makes administrators save time. Reporting capabilities for company calls, call queues, and ring groups are not user-friendly. Cradle-to-grave reporting for specific calls is not intuitive due to how each call is broken down. I would like to see where the complete history of a call can be seen and easy to understand.

Good reliable platform, some features are missing.

Overall Satisfaction with 8x8 Work