Overall Satisfaction with 8x8 Contact Center
I use 8X8 for receiving calls and for our agents to log in and take calls from our queues. Great for monitoring
- Easy to pull calls
- Easy login
- Great for broadcasting messages
- Logging someone out for breaks
- Adding and removing queues
- being able to reply back on a broadcast message to whomever sent the message
- The data logs and dashboards
- Queues
- Levels
- Dropped calls
- messages
- reports
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes