Overview
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.
Service Manager, Solid overall!
Great all inclusive tool, but needs to be babied.
MSCSM is a solid tool
Good ITSM
SCCM for the win!
SCSM is the right choice for an IT environment
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Configuration mangement (6)9.898%
- ITSM collaboration and documentation (6)9.797%
- Asset management dashboard (7)8.787%
- ITSM reports and dashboards (6)7.171%
Pricing
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Incident and problem management
Streamlining ticketing and service restoration processes
- 8Organize and prioritize service tickets(4) Ratings
Prioritize tickets to ensure most urgent are tackled first
- 7Expert directory(3) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
- 7Service restoration(4) Ratings
Impact assessment and automated fixes for common problems
- 8.7Self-service tools(5) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
- 7Subscription-based notifications(4) Ratings
Users subscribe to notifications for ticket updates
- 9.7ITSM collaboration and documentation(6) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
- 7.1ITSM reports and dashboards(6) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
ITSM asset management
Managing all IT assets and enforcing policy rules
- 9.8Configuration mangement(6) Ratings
Database for tracking and reporting all business assets
- 8.7Asset management dashboard(7) Ratings
Dashboard showing organization's software portfolio
- 6Policy and contract enforcement(5) Ratings
Ensuring that requesters have eligibility before fullfullment
Change management
Ensuring standardized processes for making changes to IT infrastructure
- 6.1Change requests repository(6) Ratings
Single repository of all planned changes and releases
- 6Change calendar(5) Ratings
Calendar showing change schedule to stakeholders
- 8Service-level management(5) Ratings
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Product Details
- About
- Tech Details
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(47)Attribute Ratings
Reviews
(1-3 of 3)Microsoft System Center Service Manager Review
- Simplifies the operations of IT services
- Flexibility in configuration
- Application deployment across Windows machines
- Server and workstation provisioning
- The software requires a lot of memory to run smoothly, otherwise it will be slow.
- It takes some time to learn, and training prices are a bit high.
- The price is a bit high; System Center is not a cheap solution.
- Organize and prioritize service tickets
- N/AN/A
- Expert directory
- N/AN/A
- Service restoration
- N/AN/A
- Self-service tools
- 90%9.0
- Subscription-based notifications
- N/AN/A
- ITSM collaboration and documentation
- 100%10.0
- ITSM reports and dashboards
- 70%7.0
- Configuration mangement
- 100%10.0
- Asset management dashboard
- 90%9.0
- Policy and contract enforcement
- N/AN/A
- Change requests repository
- N/AN/A
- Change calendar
- N/AN/A
- Service-level management
- N/AN/A
- Simplified our IT support
- Provided extra security for our systems
- Improved business process agility
Service Manager, Solid overall!
- This tool is used to track support requests among our IT staff.
- We use this tool to automate some more routine tasks.
- It takes a while to configure everything.
- It lacks some more advanced features of other ticketing tools.
- Organize and prioritize service tickets
- 80%8.0
- Expert directory
- 70%7.0
- Service restoration
- 70%7.0
- Self-service tools
- 60%6.0
- Subscription-based notifications
- 70%7.0
- ITSM collaboration and documentation
- 70%7.0
- ITSM reports and dashboards
- 80%8.0
- Configuration mangement
- 80%8.0
- Asset management dashboard
- 60%6.0
- Policy and contract enforcement
- 60%6.0
- Change requests repository
- 60%6.0
- Change calendar
- 60%6.0
- Service-level management
- 80%8.0
- This has saved us money we believe in the long term when it came to the automation pieces of the software package.
- There were some headaches in the beginning when it came to configuring everything that took a bit longer than we preferred.
MSCSM is a solid tool
- Integration with Microsoft Products
- Availability of 3rd party configurations using the tool
- Very large install base promotes administration familiarity
- Reporting in System Center could be more user-friendly. While the data is there, sometimes several reports have to be run to get what you want
- SCCM would be better making updates to SCCM easier. We see risk in updates, so it causes delays, which creates more risk
- Improving the application deployment log files , making them easier to read
- Organize and prioritize service tickets
- 70%7.0
- Expert directory
- 80%8.0
- Service restoration
- 60%6.0
- Self-service tools
- 70%7.0
- Subscription-based notifications
- 80%8.0
- ITSM collaboration and documentation
- 80%8.0
- ITSM reports and dashboards
- 70%7.0
- Configuration mangement
- 60%6.0
- Asset management dashboard
- 70%7.0
- Policy and contract enforcement
- 70%7.0
- Change requests repository
- 70%7.0
- Change calendar
- 70%7.0
- Service-level management
- 70%7.0
- The tool has saved money in a transition from another 3rd party tool
- It simplifies the ease of use for users. This is similar to other Microsoft tools
- We are able to provide reports of system performance when questions arise about availability.