Overview
What is Human Interest?
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
Only use Human Interest if you want to waste your time and money
Better Than Our Former System, But, In My Opinion, Could Be Better Still
Erroneously deducted $11k from my bank account...
Satisfied small business user
Bad internal and/or external communication
Honest Review
A Great Retirement Plan Solution for Small Businesses
Basically meets the state's requirements
For an easy to use 401K Software, Human Interest is a great choice.
No Regrets Review
Easy to use but do your own research on the implications of your retirement plan choices.
Mostly excellent service with a couple of major glitches throughout our process
It allows us the opportunity to offer a benefit that we and our team believe in while investing …
Valuable product for our small business
Using Human Interest to offer 401k plan to employees
Easy set up and staff always availablie to answer any question
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Ease of Enrollment (35)7.979%
- Filings and Disclosures (34)7.373%
- Plan Flexibility (34)7.272%
- Compliance Maintenance (35)7.171%
Reviewer Pros & Cons
Pricing
Essentials
$120 + $4 per eligible employee
Complete
$150 + $6 per eligible employee
Concierge
$180 + $8 per eligible employee
Entry-level set up fee?
- $499 one-time feeRequired
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $124 per month
Features
401(k)
These are common and important features of 401(k) software. They pertain mostly to the administrative and recordkeeping aspects of a 401(k) provider
- 6.8Payroll Integration(31) Ratings
Ability to integrate with a variety of payroll packages and deduct part of pay to go towards 401(k)
- 7.1Compliance Maintenance(35) Ratings
The reliability of the provider in conducting nondiscrimination testing and fixing compliance issues
- 7.2Plan Flexibility(34) Ratings
The ability to accommodate different plan designs, including but not limited to traditional, vesting schedules, or safe harbor plans with auto-enroll, auto-escalating contributions, and non-Highly Compensated Employee only contributions.
- 7.3Filings and Disclosures(34) Ratings
Reliability in providing required forms, filings, and disclosures such as Form 5500 series, summary plan descriptions, and Safe Harbor Notices
- 7.9Ease of Enrollment(35) Ratings
The consistency and ease of enrolling new or existing employees into the plan
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Human Interest?
Human Interest (“HI”)is a 401k provider boasting clear, transparent pricing. Human Interest, Inc. helps provide companies and their employees more options when it comes to crafting a retirement plan.
Testimonials are unique to the reviewer and may not be representative of others’ experiences. HI solicited clients for testimonials in exchange for nominal, non-cash compensation starting 2/28/23. Previously, from 8/23/22-12/31/22 Human Interest offered gift cards as an incentive for customers to complete reviews. An offer of non-cash compensation or a gift card and direct solicitation for a testimonial incentivizes reviewers to portray Human Interest favorably. Past success does not guarantee future results
What comes with a Human Interest, Inc. 401(k) plan?
Automated Administration
Compliance Monitoring
Dedicated Support Team
Investment Education
3(16) Fiduciary Services Available
Their solution aims to make it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.
Human Interest Features
401(k) Features
- Supported: Administration and Recordkeeping
- Supported: Payroll Integration
- Supported: Compliance Maintenance
- Supported: Plan Flexibility
- Supported: Filings and Disclosures
- Supported: Ease of Enrollment
Additional Features
- Supported: Zero transaction fees
- Supported: Integration with 400+ payrolls
- Supported: Onboarding and ongoing support
Human Interest Screenshots
Human Interest Integrations
Human Interest Competitors
Human Interest Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Human Interest Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(222)Community Insights
- Business Problems Solved
- Pros
- Cons
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have praised the platform for its transparency regarding fees and updates, providing peace of mind for companies and employees alike. It has simplified the onboarding process for 401k programs, automating tasks that were previously time-consuming. The integration with existing payroll providers has also been seamless, streamlining the administration of 401k plans. Small businesses with limited HR staff have found Human Interest to be a valuable tool in simplifying 401k administration and meeting state requirements.
Additionally, Human Interest has been recommended by financial advisors for offering competitive costs and a user-friendly interface. The software provides a personal and daily window into 401k funds, allowing users to control their investment amount and strategies with ease. It also ensures that no contributions are forgotten through automatic 401k contributions. Despite some challenges faced by users in canceling the service or getting a prompt response from customer support, the platform's overall simplicity, ease of use, and integration capabilities have been highly appreciated by both businesses and employees. Human Interest enables small businesses to offer retirement accounts to their employees while benefiting from tax breaks and deductions. By taking on the fiduciary role, it reduces the workload for businesses by dealing with employee notifications and interactions. Overall, Human Interest's intuitive interface and ability to meet diverse business needs make it a valuable asset for companies of all sizes looking to provide retirement services to their employees.
Sales Process: Reviewers have praised the initial sales representatives for doing a great job of selling the product. They found their approach convincing and effective, resulting in successful conversions. Furthermore, having the presence of their manager during the sales process has been highly beneficial as it helped address any questions or concerns raised by executives.
Ease of Use: Users consistently commend the platform's ease of use. The interface is simple and intuitive, allowing employees to navigate through tasks quickly and efficiently. Whether it's completing paperwork or accessing important information, users appreciate how user-friendly the platform is.
Integration with Other Systems: A significant advantage highlighted by reviewers is the seamless integration of this platform with various systems such as HR, payroll, book management software QuickBooks, and enrollment/account changes software Rippling. This integration greatly simplifies processes for users by eliminating manual data entry and reducing administrative tasks. Users can seamlessly transfer information across different systems without encountering compatibility issues or additional steps.
Complications with the antiquated system: Some users have encountered complications with the outdated system, leading to issues with API integration between payroll and Human Interest. This has caused significant stress and uncertainty on payroll days.
Lack of communication from customer service: Users have expressed frustration over consistently unhelpful updates from customer service. There is a clear lack of communication and training during the rollout of solutions, leaving users feeling unsupported.
Higher administrative cost compared to previous plan administrators: Users have noticed that the administrative cost is higher compared to their previous plan administrators. They also wish for easier access to contact information directly on the dashboard.
Attribute Ratings
- 9.9Likelihood to Renew8 ratings
- 10Availability2 ratings
- 9.4Performance2 ratings
- 8.2Usability117 ratings
- 7.1Support Rating7 ratings
- 8.9Implementation Rating4 ratings
- 10Product Scalability2 ratings
- 10Ease of integration1 rating
- 9.4Vendor pre-sale2 ratings
- 10Vendor post-sale2 ratings
- 10Professional Services2 ratings
- 9.4Contract Terms and Pricing Model2 ratings
Reviews
(1-25 of 124)Only use Human Interest if you want to waste your time and money
Better Than Our Former System, But, In My Opinion, Could Be Better Still
- Easy to use platform
- Easy processes to follow
- Good FAQs
- It could use better customer service
- I feel like there are forced cash outs
- Improvements for Payroll Team
- I would like to see more reliable account reps, as in our experience, ours has changed 5+ times
Erroneously deducted $11k from my bank account...
- In my experience, erroneous transactions in the amount of $11k
- In my experience, lose customer service reps at alarming speed
- No way to contact after hours. This is critical when $11k was erroneously deducted from my account without notice. They apparently re-ran several payroll periods 'accidentally'
Satisfied small business user
- optimized for small businesses
- takes care of most of the administrative overhead of our 401K plan
- offers a good range of options for funds
- well-priced
- We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty.
- Sometimes features of the admin dashboard / portal don't work correctly.
- When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up.
Bad internal and/or external communication
- Non
- Communication
Honest Review
- Audit and compliance
- Account managers are available and easy to talk to
- Setup and monitoring benefits
- Transition planning -- we got hit with a big bill because we failed audit. Our previous account manager was supposed to make changes that were never implemented.
- Clean, intuitive user interface
- Communication with our employees
- Integration with Rippling (enrollments, account changes)
- Support
- The administrative cost is a good bit higher than our prior plan administrator (a bank)
Basically meets the state's requirements
- The User Experience of their site
- Quick and easy communication with our payroll provider
- billing has been an issue
No Regrets Review
- Communicates directly with participants & those who are eligible
- Allows flexibility in changing contributions for Team Members
- Communication with Administrators is on an as-needed basis, without spamming inboxes
- Making the portal for signature-required documents a little more user-friendly, especially with managing more than one company profile
- Allowing participants who work across multiple companies to contribute without re-setting the starting date each time
- Syncing with the payroll company more frequently so that termination dates are updated on Human Interest side more frequently as well
Easy to use but do your own research on the implications of your retirement plan choices.
- ease of use
- Paperless enrollment
- Prompt customer service response
- Plan details to provide to prospective employees
- FAQs for employees
- Clarity on financial implications of plan choices for employer
It allows us the opportunity to offer a benefit that we and our team believe in while investing in their future.
- Website is easy to navigate
- Responsive
- Provide assistance in choosing funds
- Making withdrawals on time
Valuable product for our small business
- User friendly
- Transparent
- Positive
- Human Interest could provide lower fees and could be less expensive overall
- Human Interest could improve its dashboard
Using Human Interest to offer 401k plan to employees
- Dashboard to see current enrollment with % and $$
- Automatic contributions through paycheck and integration with Gusto
- Easy to change the contribution amount
- Easy to withdraw the contributions
- I like to contribute specific $ amount, not a % from my paycheck
- I had a long period of waiting for the answers from Human Interest, I'd prefer it to be 1 business day
- Lack the opportunity to talk to the support
The costs for managing the portfolio were on the higher side compared with Bettermen.
We like to have Human Interest as our 401k provider and the only issue is the long waiting period to get the answer from the support.
- Easy to reach in the event that I need to speak with someone.
- Intergrates with our payroll provider.
- Transactions are easy to track.
- Website could be a little more user friendly with regards to temrinations.
best 401(k) provider
- affordability
- good customer service
- portfolio management and excellent payroll integration
- better sales support
- more communications with employees
Human Interest
- Easy to start
- Standardized communication
- More honest with customers
- Take accountability for wrong actions
- Show remorse for mistakes they have made
- Offer intelligent solutions
Easy to manage for a small company
- Self-serve web-based administration
- Account manager access
- Good options for investment
- No major problems encountered to date
- As we grow as a company, we'll reassess the program
Easy 401k for smaller companies
- They compile and submit all reports
- They integrate with Kronos software
- they take care of all submissions of deductions
- their app is very easy to use
- Our account manager has changed multiple times.
- The compliance report was incorrect
Solid Offering, Improvements Needed
- API Integration with Zenefits
- User-friendly platform
- Auto-portfolio selection and rebalancing
- Reporting! This one is huge.
- Managing employer match caps
- Allowing for $ amount contributions instead of just %
Amazing options for the small business owner.
- User interface
- Employee options
- Quick options to adjust contributions
- Upload complications are antiquated
Why I think everyone should use Human Interest.
- Running the 401k plan
- Sending out the required emails for the plan
- Letting participants know when they are at the plans yearly limits.
- It would be great if the current case managers contact info was on the dashboard
Human Interest
- The set up was easy.
- They ignore communication.
- Their website is easy to navigate.
- In my experience, zero communication.
- In my experience, extreme lags in response for issues.
- No clear picture of processes or procedures.
- No personal commitment to customer satisfaction or loyalty.
- Representatives do not have working knowledge and aren't prepared to assist with real time problems.
Great employee opportunity to invest with ease
- Easy to use platform
- Easy to change investments
- Easy to track progress
- The invoicing system is difficult to change contact information
- Explaining the management fees to the GM was difficult
Fast and easy setup with a thorough implementation
- The User Interface it really simple to understand
- They keep our employees up to date on each funding date and their balances
- The ability to see performance reports on demand is really nice
- The customer service has a touch of an overly automated feel. More human interception of questions and less overtly Salesforce programming would be nice