Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
Gong is the GOAT
For…
I couldn't do my job without Gong
Make insightful and data driven pipeline decisions
Gong - The Sales Persons Helpful Assistant
Best product for sales
The assistant you need!
Great, actionable AI insights into the customer voice across the journey
Review of Gong as an end-user (account executive).
Hit the nail on the...Gong
Good product if you have the time to spent on it
Innovative tool that continues to save reps value time
Best app for any Sales or CS team that wants to learn from their interactions
- Recording the call and registering …
Great Tool for CSMs
Gong is a great tool to have at your disposal
How Gong Differs From Its Competitors
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Because they track every interaction we've ever had with our customers, it was easy for me as well to take insights from my colleagues and learn from that. From my own interactions, I can revisit it to see what I've offered clients, how I've tackled rejections, and it makes points of …
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Relevant and Accurate Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call Recording Playback (8)9.696%
- Speaker Diarization (7)8.888%
- Speech-to-Text Transcription (8)8.181%
- Keyword Detection (8)8.080%
Reviewer Pros & Cons
Video Reviews
9 videos
Pricing
What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
Features
Conversation Intelligence Software Features
Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.
- 8.1Speech-to-Text Transcription(8) Ratings
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
- 8Keyword Detection(8) Ratings
Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.
- 7.2Sentiment Analysis(6) Ratings
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
- 8.8Speaker Diarization(7) Ratings
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
- 9.6Call Recording Playback(8) Ratings
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
- 7.3Call Summarization(7) Ratings
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
- 7Conversion Metrics(7) Ratings
Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.
- 8.5Keyword Search & Retrieval(7) Ratings
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
- 8.8Call Tagging(7) Ratings
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
- 6.3Integration with CRM Systems(7) Ratings
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gong?
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(824)Attribute Ratings
- 8.7Likelihood to Renew10 ratings
- 9.1Availability1 rating
- 9.1Performance1 rating
- 9Usability221 ratings
- 9.5Support Rating99 ratings
- 8.8Implementation Rating5 ratings
- 9.1Configurability1 rating
- 9.1Product Scalability1 rating
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
- 9.1Contract Terms and Pricing Model1 rating
Reviews
(1-25 of 61)Great tool for non-intrusive call recording
- Call recording
- Transcript recording
- Pipeline management
- Forecasting
- AI summarization and next steps
- User interface
I don't think Gong is very strong for forecasting. The user interface is confusing and doesn't automatically sum up quantities from different stages.
- Deal management
- Demo reviews
- Demo feedback
- Searchability of leads
- Better ways to track activities
- Qualitative reporting on AE activity
Great tool for your Tech Stack
- Recording Calls and Emails automatically
- Customer Service
- Conversation feed
- Deal Boards for more complex sales
- better transcriptions
- Improved automation for coaching and reviews
Best Sales Tool out there
- Call statistics (how much rep talked vs customer)
- Catching forbidden words
- Filtering calls for easy reporting
- Summarizing calls for follow ups
- More monthly automated reporting options
- Integration and call recordings appearing faster
- Sending automated updates on deals based on call sentiment
Excellent Call Data Aggregation
- Transcript
- Ability to Search calls by key words
- Grading calls
- Pricing is not aggressive
- Better mass updates for users
I could not live without Gong
- Call analytics
- Pipeline Management
- Recommendations
- Honestly, can't think of one thing Gong is missing
Gong is Strong.
- Analyzing the percentage of time you're talking vs the prospect.
- Transcribing the dialect into easy-to-read, follow-along captions.
- Easily finding teammates, Gong calls.
- Making the dashboard more simplified; it's a little busy.
- Better organization within your Team's calls.
- Maybe highlight key takeaways with the AI.
Save time and brain power with Gong!
- The transcript feature is handy and mostly very accurate
- It allows you to organize calls in the way that you want (by topic, by outcome, by step, etc.)
- It is able to be integrated with the tools that we use
- The transcript isn't perfect, but you can determine where you need to listen to from it
- The search feature could be improved, sometimes it is hard to find a specific call if what you searched isn't in the title
Gong is Great!
- Insight into Call metrics like talk time for each attendee
- Deal insights
- Ability to easily share the call recording internally and with individuals outside the organization
- Video analyzation sometimes takes a little long
A salesperson's take on Gong
On top of that, we utilize it as quality control. It was always awkward and difficult to schedule a sales session with the managers (2 managers, 18 salespeople), so using gong allows us to get quality feedback.
- Recommendations to improve (silence time, speaking ratio, etc.)
- Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
- Transcription - it has been accurate, and helps when trying to learn how to handle rejections
- At the time, there weren't a lot of integrations yet.
- You still need to tell users recording is in session to be GDPR friendly - wish there was a better way to do this
There's some kind of repetition and success formula that you're trying to find out. You have a big team, and you're trying to find something that works. Then gong will be helpful. In my experience, B2B SaaS will almost always benefit from it.
Less well suited when:
You're making big deals over a small number of very specific clients. I worked for a little bit in government and oil&gas deals, and everything in each deal varies wildly - can't see gong being that big of a help here.
Gong ticks all the boxes!
- Training
- Call reviews
- Key word or specific details are easy to find
- Better AI for certain words
- Missing technology terms
- The tool is almost perfect!
Don't miss out!
- First and foremost, their support is second to none! They are knowledgeable and eager to help. They help to get the best out of the system.
- The AI recommendations based on the data in the system as a whole is immeasurable! Very helpful!
- Points of interest, keys right into the areas of strength and opportunity.
- The transcriptions can rarely just be read without listening to the call. They don't capture what was said all of the time. It can be frustrated the tech can't even identify your own company name in the transcript.
- There are moments at the beginning of calls while you wait for everyone to jump on. It would be nice to delete (as an admin) the portions of the call that are not specific to the call itself....like small talk before on inter office talk about different accounts.
Best Tool For Top Reps (A Must Have)
- Pipeline Management
- Data Syncing to Salesforce
- Upload speed can be slow following a call
Sales Development Gong Review
2) Use call scorecards to track feedback given to BD reps by AEs and measure the improvement in demo quality, as well as see where the gaps are. This can inform decisions I take on training for reps and close the gaps in rep acumen. (BUSINESS PROBLEM: Demo quality and business acumen for junior reps)
3) For key customers, it's been valuable to share recordings both internally and externally so that technical resources are allocated, use cases are fully discovered, and the customer also doesn't need to sit through the same call twice. (BUSINESS PROBLEMS: Understanding customer use cases, speed of customer sales cycle, and also internal resource allocation)
4) Use Gong to see how many touches prospects are receiving and also look at the hand-off point for sales qualified opportunities. It is also useful to compare inbound vs. outbound sales (BUSINESS PROBLEM: Follow-up speeds and hand-offs for SDRs)
- Call recording: you can see a transcript and also set-up trackers for keywords like competitor names being mentioned.
- Active conversations in accounts: I get email reports on all active conversations that have happened with Gong so I can see across the Global team what meetings the team are having and make sure we are coordinated on large strategic accounts.
- Call sharing/collaboration: the native integration with Slack means I can tag and talk to my team about calls via slack messages, and then the conversation will still appear in Gong and vice versa. This helps my team receive feedback where they are working and removes the need to check Gong to see if there is feedback there. This helps reduce tech fatigue.
- Gong sometimes features dumps: There are a lot of ways to use it, and it is definitely more than just call recording software, but sometimes it's overwhelming on where to start, what to measure and how long to spend on the solution.
- It can be a little tedious opening calls in multiple windows, and it would be much nicer if they have a show reel feature so you could get through calls fast
- Occasionally when I try to record internal calls for Gong, it can start recording late: e.g. not until I start screensharing.
It is not so well suited to teams in orgs where you have all reps using the same script, know your customer inside out and have everyone doing exactly the same thing. As in this scenario, it is quite expensive. If everyone is already rowing in the same direction for the company - it's perhaps not so essential.
Bang a Gong! Get your sales on.
- Ease of use.
- Robust
- Educational in the sense that it allows you to watch teammates' calls and obtain best practices.
- Some things are a bit clunky.
- Wish the keyword insight pickup was a little better/more detailed.
- Not really sure how to leverage all the features.
Gong is a key resource for any Customer Success Manager
- Makes call follow up easy
- Keeps a transcript of the conversation
- Allows you to learn from others' call recordings
- Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function.
- Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems.
Go with Gong
- Records my calls.
- Gives me a daily list of the previous days calls.
- Gives my supervisors the ability to listen to my calls and give me feedback on the calls to help me improve my skills.
- The bad side it does not record all calls, states that you have to tell customers first that they are being recorded makes it impossible to record because my company does not want us to ask the customer so those conversations aren't recorded.
- Ability to record calls to states that require you to inform customers that it is being record without having to start a conversation with getting approval first.
- Ability to review the calls as soon as the conversation ends.
- Ideas about all the features so I can better understand how I may be able to utilize all the resources Gong has to offer.
Gong is amazing
- Ease of use
- Access
- Technology
- Confusing layout
THE game changer for sales teams
Gong allows us to know what reps and clients are actually saying, allows our product marketing team to get insights on features our prospects want to see, and also helps bolster our competitive analysis
- Allows our sales leadership to coach our sales team
- Helps new reps ramp up faster
- Allows our marketing insights into what clients and prospects are saying
- I am pretty happy with Gong overall, but the facility to make calls private can be a little cumbersome at times
Leveraging Gong for Product Marketing
- Ease of use
- Sometimes the search functionality is a little finnicky
Gong is great!
- Transcribing the call into words
- Automatic upload
- Ease of reviewing
- Ease of sharing internally or externally
- Transcribing as sometimes Gong was not accurate in what was the actual words mentioned
- A pin video option for the whole organization to see (EG. Best sales calls) so that people can easily refer back to it.
Gong is a must have for any seller!
- Call sharing with snippets and tags
- Opportunity reminders to keep you up to date on deals and send follow ups
- Understanding the health of an opportunity and the communications that have taken place
- Searching for companies can sometimes be confusing
- The UI in a company page takes me a minute to understand what I'm looking at
Very useful handy tool
- Tracking deals from salesforce
- Note taking
- Reviewing calls for training
- Deal tracker can be buggy
- Note taker takes a while to join meetings sometimes
- UI for deal tracking can take some time getting used to
Gong -- Game changer for revenue teams!
- Call follow up notes and action items
- Call reviews for coaching and professional development
- Intelligence on being single threaded and providing some proactive warning signs in the deal
- The dictation of conversation to a written summary is off and could be improved
- Less of an improvement and more of an opportunity -- capturing key goals or moments during discovery and providing bullets of those items for more streamlined follow up would be extremely helpful on a day where you're back to back in meetings and catching up on notes later in the evening.
- Take notes during discovery calls and demos.
- Transcribe and analyze phone calls.
- Easily exchange information with other teams and customers.
- A more precise evaluation based on the recordings.
- Improved homepage navigation.
- En hanced reporting.