Overview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice Review
Great Service!
Good product that fits our needs
Love Broadvoice! Affordable and exceptional service!
A decade with Broadvoice - very happy
Broadvoice Review
Broadvoice checked the boxes and delivered
Broadvoice Very Happy Transition
Broadvoice for worry-free VOIP
Broadvoice, great value and product
Scalability: Easy to add/reduce as locations are …
New User!
Broadvoice Serves a Purpose
A solid and affordable option with many features tailored thoughtfully to our needs
Try it!
TrustRadius Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (91)8.585%
- Answering rules (96)8.383%
- Call park (87)8.282%
- High quality audio (85)8.181%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
b-hive Metered Seat Cloud PBX
$10
b-hive Pro Seat - Call Paths
$10
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
Broadvoice VOIP Desktop App Demo 2020 - Communicator
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 8.1High quality audio(85) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 8.1High quality video(25) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(17) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.7Calendar integration(12) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.4Meeting initiation(14) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.4Record meetings / events(11) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.3Live chat(13) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 8.1User authentication(25) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.9Participant roles & permissions(27) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.4Hosted PBX(56) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.3Multi-level Interactive Voice Response (IVR)(40) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.3Directory of employee names(73) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.3Answering rules(96) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(67) Ratings
Automatic recording of inbound and outbound calls
- 8.2Call park(87) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.3Call screening(79) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.5Message alerts(91) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.6Business SMS/External Messaging(38) Ratings
Unlimited SMS and/or MMS with clients
- 8.2Online Fax(51) Ratings
Ability to send and receive faxes over the internet
- 7.7Voicemail Transcription(61) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 7.7Mobile app for iOS(77) Ratings
App for iPhone and iPad
- 7.9Mobile app for Android(43) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 8.3Centralized communications management(33) Ratings
All voice, chat, and video features can be managed from one central platform.
- 7.6Team messaging(21) Ratings
Team members can send each other messages.
- 7.1Team document sharing(10) Ratings
Documents can be shared with other team members.
- 7.6Call and meeting analytics(19) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(457)Community Insights
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
- 8.6Likelihood to Renew16 ratings
- 8.6Availability2 ratings
- 7.3Performance2 ratings
- 8.6Usability14 ratings
- 8.5Support Rating14 ratings
- 8.4Online Training2 ratings
- 9.1In-Person Training2 ratings
- 7.6Implementation Rating7 ratings
- 6.8Configurability2 ratings
- 5.9Product Scalability2 ratings
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(1-25 of 33)Great Product, Easy to Use!
- Making an organizations phone system easy to use
- Adding contacts from a directory seems easy enough, but still complicated
Good product that fits our needs
- Few calls dropped
- Mobile application and Browser based application
- Customer service
- Desktop application
- Browser requires you to open the communicator after logging in - unintuitive.
Broadvoice for worry-free VOIP
- VOIP
- Number Blocking for Spam Calls
- Holiday Phone Management
- Tracking of Calls
- We're still having trouble getting our phone displays to update correctly
- We've lost the page button on a few displays - being worked on with a technician
- When reprogramming of a unit is necessary, it's a time consuming project
Broadvoice, great value and product
Scalability: Easy to add/reduce as locations are added or moved. We have a very rapid and mobile storefront
Flexibility and Mobility: Anywhere there is internet my users can communicate.
Unified Communications: All communications come through a single platform.
- Very easy to deploy and maintain
- Price effective
- Great service and redundancy
- grouping storefronts under a single "Location" would help us in maintaining the user base. We currently have 200 small storefronts with a single line, they are each set up as a single entity so reporting and switching is a little harder than it should be
works but could be smoother
- has an app
- calls going to app quickly
- calls always going to app
- ease of transferring calls
B-Hive is the Best!
- Friendly Phone Customer Service
- Help with Step-by-Step setup
- Great service / coverage
- User Friendly
- Email responses are a little slow
- Shipping could be a little faster
- Provide headsets when you purchase the phone
Remote worker for Broadvoice!
- Allows text messages to an office line
- Allows me to use my office line remotely
- keeps track of all calls and messages
- sometimes calls are spotty and drop
- hard to figure out how to get assistance for log in issues
The texting and voicemail features are awesome!
Broadvoice for the win!
- B-Hive app is great, easy to use
- Mobile app is really nice. I have my calls ring at both my desk and mobile so I don't miss important calls when I step away from my desk.
- Great customer support. The difference between our old phone provider who was non US based and Broadvoice is remarkable.
- I am Administrator for the phones. I wished there was a manual to use for reference.
Happy Customer!
- Caller ID
- Voicemail Recording
- Transfer Calls
- Voicemail Transcript
- Call Recording
- Sometimes I have to delete the same message multiple times before it disappears from my phone.
Where would we be without the features of Broadvoice
- They continually update features on the App
- Reliable seems like there is no downtime
- Quick Support when needed
- I think the Mobile app can be improve for iPhone a little
- Excellent customer service (little to no wait, professional and courteous support, and effective solutions)
- Forward thinking with developing a one stop solution for communication.
- Effective pricing and business model for upgrade rhythms.
- Since many of the adds Broadvoice is developing are available on other low cost or free platforms we would appreciate an even more aggressive pricing model.
- I would appreciate integrations with vehicles such as iMessage, FaceTime…basically, Apple environments.
- Leverage an iPadOS and even macOS experience (especially for devices with the M chip architecture)
Phones Got You Down?
- Tech support is usually pretty good
- Very few issues
- No issues with phone equipment, good quality
- Functionality is a little bit of a challenge, like transferring the phones to a remote number and transferring them back to the office. We always have to call and have this done.
- Some of the IT team are intent on helping, most of the time. I encountered one earlier this week, helping me was not on his agenda. Never be condescending to a client.
Affordable and Easy to Use
- Support Assistance
- Quality Phones
- Ease of Use
- Mobile app functionality doesn't always work perfectly
- Voicemail navigation is a little long
- Reliability and uptime are excellent
- Response to support requests have been quick
- Even including rental of phone equipment, we have saved money from what we paid for only the phone service previously.
- It is somewhat a factor of the Poly phones we are using, and so maybe nothing to be done by Broadvoice - but conferencing in a second person on a call involves pressing way too many buttons.
- The automated voice prompts for the voicemail system are in a weird voice that is sometimes too loud, sometimes too soft, and that says "congratulations" when mailbox is empty. Just a little silly.
- Cannot add comment when forwarding a voicemail message to another user. We used to do this all the time in the previous system. (It can be done through email, forwarding the sound file as an mp3, but as some computers don't even have speakers, it's not as convenient in our use case.)
Great customer service and training!
- Allows you to customize your phone system
- Has 24-7 customer support on line and by phone
- Provides Training Up Front on system
- A lot of email communicating during implementation(which is great!) but was a little confused and what role each person was playing in our new service as we got new phones and new service.
Make Broadvoice your choice!
- Ease of use
- Great support
- Intuitive platform
- Honestly we haven't had issues with Broadvoice
- We've had a few customer service reps that maybe weren't absolutely the friendliest, but we got the answers we needed!
- Reliable connection
- Friendly account manager
- Seamless service
- Reasonable price point
- Easy to use
- Straightforward and to the point
- Compatible with desktop applications and equipment
- More education regarding Broadvoice services offered would be great
- I didn't choose Broadvoice myself, as we trust our IT company to handle those things; so I wasn't very familiar with all of the features and the process of getting things set up. However, I did not really need to be and we have had zero issues.
- Had some fuzzy connections in the very beginning after setup - unsure why, but resolution was quick and efficient
Broadvoice B-Hive
- Customer Service is quick to respond and resolve any issues
- Easy Set Up
- Communication from the company is timely and informative
- Website is a little outdated
- Improved connected functionality with different accounts
- App seems to be missing many of the features we can access on a desktop
Highly recommend Broadvoice as a phone service
- Allows me to take phone calls when I'm out of the office.
- The hive app could use a little work.
Great product at a great value.
- It is very customizable to meet our specific needs and wants in a telecom system.
- It handles the call volumes with ease.
- I would like to see the web portal be a little bit more user friendly when it comes to adding and deleting users as employees come and go.
Broadvoice During a Pandemic: A Perfect Fit!
- Remote work with product Beehive
- Quick response time
- Explains issues clearly
- Support staff who are remote need to escalate problems quicker
Service Elevated
- Contact center
- Follow me
- Customer service
- Reliability
- Ease of use
- Administration configurable SMS messaging rules
- Contact list integration other than Outlook, or Google
- Outgoing Caller ID implementation
Professional, friendly, and efficient!
- Friendly
- Professional
- Efficient
- I would like to have a local team to come in if needed.
Broadvoice Review
- Call parking
- Voicemail voice options
- Range of customizable options available on the website
- I found it difficult to create different voicemails for different times of day, I think a better description of how to do this would be very beneficial.
- Overall, I think better descriptions in the 'how to' area would be helpful, its a little vague.
Great support and features you would expect to cost much more!
- Text message notifications!
- Friendly tech support team
- Customizable profiles for each user that easily guide you to what you need
- B hive app compatibility with Android/Galaxy phone
- Platform causes A LOT of SPAM calls. A way to filter these and auto block them would be appreciated