Overview
What is ReflectR by Avotus?
Avotus offers the ReflectR UC&C usage Monitoring, Reporting & Analytics software suite. ReflectR offers visibility & insight into all client interactions across various channels - sales, customer service & technical support. It offers wallboards & trend analytics for Microsoft Teams,…
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- Integrations
- Tech Details
What is ReflectR by Avotus?
Avotus offers the ReflectR UC&C usage Monitoring, Reporting & Analytics software suite. ReflectR offers visibility & insight into all client interactions across various channels - sales, customer service & technical support. It offers wallboards & trend analytics for Microsoft Teams, Skype for Business, Cisco Jabber & Amazon Connect, in real-time, and features optional call recording.
General features include:
General features include:
- Live and historical calls, agent and queue info
- Inbound call summary
- Call distribution by location
- Active calls, missed calls
- Available agents, calls in queue
- Longest call waiting, average queue time
- Response groups statistics/summary
- Individual monitors relevant to each user or agent
- Optional call recording
ReflectR by Avotus Integrations
ReflectR by Avotus Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |