ServiceNow Security Operations vs. Vulcan Cyber

Well suited to monitor all the network resources and create incidents automatically. We can check a complete root cause analysis to see if the problem is with the network or just the software performance.

Incentivized

It's really challenging at times to contend with multiple vulnerabilities on a daily basis, and having a way to make sense of what actually needs to be prioritized and what can be shifted further down the task list is extremely helpful. Because the solution suggests what your next step should be in mitigating a specific vulnerability, it helps us save time and research by enabling us to immediately take action after being informed about an issue.

Incentivized

• Automatically creates a ticket for security incidents.
• Complete root cause Analysis of the problem.
• Ability to provide more knowledge because of threat intelligence.

Incentivized

• Identifies vulnerabilities and they are easily understood.
• Easy to identify remedies in an instant.
• Campaign feature is a true time saver
• Our CSM, Nino, is the best I have ever worked with!

Incentivized

• Integration with other third party applications.

Incentivized

• Proper API documentation, the docs seem to be out of date and don't cover the maximum that can be done with Vulcan
• The JIRA integration as a whole

Incentivized

My role is not in charge of selecting more services or products like Vulcan. I just use them as part of my daily responsibilities. Maybe other roles can give more feedback about this.

Incentivized

• Positive ROI since most of the security incidents can be closed via a security centre.

Incentivized

• Definitely reduces time to mitigation as the pipeline to identification and notification is very efficient/shortened.
• Prioritization of critical risks makes sure we are focused on the most critical items that can cause the most exposure first.

Incentivized