Likelihood to Recommend If you have lots of audits and you need a license for every auditee, it will cost you a lot. It was good software maybe ten years ago, but it became outdated. Nowadays, there are many web applications using bootstrap to be responsive, and they should renew their software to be competitive.
Read full review If you want good, solid EBS support without constantly supplying your db version, OS information, patch levels, and a dozen other details before getting anywhere with your support provider, give Rimini Street a look. I know our organization looked at Rimini due to the high cost of OEM-provided support for R12 and is saving money by choosing Rimini as an alternate supplier.
Read full review Pros Plenty of options to document our audits Read full review Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved. I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue. I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed. Read full review Cons slow response highly cost awful interfaces not responsive design not customizable reports Read full review We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support. One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process. We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery. Read full review Support Rating The support it's remote, and it's awful, they have lots of errors when updating because of the old software they use. It's only available in English (we need Spanish), and they seem not to care about the client and their particular needs. For the cost, it represents I think it's not worthy.
Read full review I get responsive attention to cases opened and satisfactory (or better) outcomes on each case created. It's also been nice to dialog with a real person to describe some of the intricacies of some issues and reach the best outcome.
Read full review In-Person Training We didn't have "in-person" training, but it really wasn't necessary. The site is intuitive enough you'll not have any issues opening or managing your cases via the Rimini portal.
Read full review Implementation Rating From an end-users perspective it was pretty seamless. a) Here's your new website to open and manage cases. b) Here's your credentials c} Here's the process for sharing documentation with the Rimini staff working the case. Step (c) was a bit different because the agreement stipulates we aren't sharing Oracle intellectual property back-and-forth. So the process of providing some of the issue documentation was different than working with Oracle support directly.
Read full review Alternatives Considered SAP its easier to use.
Read full review Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to
Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
Read full review Return on Investment Every time we create a user, we need a license, and it cost too much Read full review They allowed us to stay on our current software beyond the OEM lifecycle while we are waiting for our new ERP to be deployed. Read full review ScreenShots