Likelihood to Recommend PointClickCare Core EHR Platform is an excellent platform for monitoring patient data. The ability to generate customizable reports is extremely helpful when it comes to analyzing various kinds of data (e.g administration record reports, action summary reports, detailed census reports). The platform really does a great job organizing patient data in a way that is intuitive and easy to interpret.
Read full review I think Kinnser Home Health is wonderful for all small, medium and large size agencies because you can't get any better from an employee perspective, and that is paramount to home health. I also love that you can go between Home Health and Hospice if you have both divisions in one system easily (a toggle button at the top of the screen). I think the financial management system is challenging when you are a large agency, but I still don't think there is anything better on the market, and I would highly recommend it to anyone
Read full review Pros Ease of documentation for Activities of Daily Living (ADL) In system Insurance Eligibility In system IRM (CRM) Full clinical chart that speaks to the financial application Read full review It provides very basic tools to schedule visits and capture chart notes from clinicians. It has a decent search feature. It works on a desktop computer. Read full review Cons It would be interesting to allow for a "post cash" aging view, whereby those who post cash can see what the aging will look like once a cash batch is posted. Otherwise, I have no immediate items which could benefit from imporvements. Read full review The one thing that I feel the home health software could improve is its billing manager. While it submits the claims easily, if there are rejections, or problems, you have to work those through a different software (we use Ability EASE), or through DDE. They have come out with an Billing Manager 2.0 that one can upgrade to, but it has glitches as well, and so I feel that a new version still needs to be released soon. Its accounting is never exact, due to ADRs, and RAPs that have to be cancelled, but then eventually pay; scenarios that are uncommon but do happen. Therefore, I have to reconcile separately, which can be time consuming. Posting insurance payments can be tricky as well with unusual scenarios as well, such as Medicare Secondary Payments. They continue to make improvements, and I'm waiting for thebilling manager to improve. That being said, it is still much better than other softwares I have worked in. I wish you could not delete a Face to Face and then bill -- there should be a block of some kind that prevents this from happening. The software won't let you bill without a Face to Face being completed, but then if it gets deleted (by accident) it doesn't let anyone know. Read full review Likelihood to Renew Because it's truly the leader in the industry at the moment, and I'm very satisfied with their organization
Read full review Usability Overall great product. Reporting could be much better and they are working on that.
Read full review Because it is so easy to use
Read full review Reliability and Availability I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Read full review Support Rating If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Read full review It's very good. For complex upgrades that I request, they don't obviously get to them immediately, but for all technical issues or training issues they are 100% on target
Read full review Implementation Rating Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Read full review It takes 60 days to move all patients over depending on when they re-certify. It was a very easy process
Read full review Alternatives Considered PointClickCare Core EHR Platform was selected because it is organized much more cleanly than
MatrixCare . In PointClickCare Core EHR Platform, patient EHRs are laid out in such a way that accessing different kinds of information is a lot quicker than it is in
MatrixCare . In PointClickCare Core EHR Platform, all of the tabs (profile, census, DX list, progress notes, assessments, etc.) are easily accessible with just one click. In
MatrixCare this is not the case, as you must first click into another menu before being able to access other tabs. Also the overall look of PointClickCare Core EHR Platform is more professional and streamlined.
Read full review Our team has used Health Care First, Home Care Home Base, McKesson, and proprietary software, none of which have been able to compare to the benefits of Kinnser. Kinnser is the leader among them all. HealthCare First was terrible for multiple reasons, the most critical being user frustration in the field, and the back-office. It only worked on Internet Explorer, and certain settings had to be modified in order for it to work. Even when everything was done correctly, it still gave our field staff and office staff problems daily. It was cumbersome to schedule, and difficult to manage patients in the software. Even entering an order was complicated. Compared to Home Care Home Base, again, Kinnser is so much easier to use in the field, and in the office. I selected Kinnser for my employees to have something easy to chart in, but have been so happy with all the multiple additional benefits from having the leader in the industry as my software company
Read full review Return on Investment The platform has helped to increase productivity within our organization. Increased workflow efficiency leading to less hours spending time compiling data. Allowed our organization to expand the number of business opportunities -- the increased workload is manageable due to PointClickCare Core EHR Platform's usability. Read full review It has eliminated paper patient files which is a wonderful thing. It provides a single place for our clinicians to see what is assigned to them each day/week. Read full review ScreenShots WellSky Home Health Screenshots