LivePerson Conversation Cloud (LiveEngage) vs. Salesforce Einstein Bots
LivePerson Conversation Cloud (LiveEngage) vs. Salesforce Einstein Bots
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
LivePerson Conversation Cloud (LiveEngage) | N/A | LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels. | N/A | |
Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations |
LivePerson Conversation Cloud (LiveEngage) | Salesforce Einstein Bots | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LivePerson Conversation Cloud (LiveEngage) | Salesforce Einstein Bots | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
LivePerson Conversation Cloud (LiveEngage) | Salesforce Einstein Bots | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LivePerson Conversation Cloud (LiveEngage) | Salesforce Einstein Bots | |
---|---|---|
Likelihood to Recommend | 8.0 (14 ratings) | 6.4 (1 ratings) |
Likelihood to Renew | 10.0 (10 ratings) | - (0 ratings) |
LivePerson Conversation Cloud (LiveEngage) | Salesforce Einstein Bots | |
---|---|---|
Likelihood to Recommend | LivePerson | Salesforce |
Pros | LivePerson | Salesforce |
Cons | LivePerson | Salesforce |
Likelihood to Renew | LivePerson | Salesforce No answers on this topic |
Alternatives Considered | LivePerson | Salesforce No answers on this topic |
Return on Investment | LivePerson | Salesforce |
ScreenShots |