Likelihood to Recommend EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
Read full review Order to cash processes and scenario are implemented natively in IFS. An HR module exists for career management also (objectives, comportments, training, mobility) but may be improved in terms of workflow validation (e.g. training to validate by a manager) or reporting.
Read full review Pros Real-time reporting; this was an improvement on the stand-along Microsoft Excel-based reports Integrates with Oracle; linking to an enterprise system help to link with the ledger Generally user friendly; the user interface and navigation is relatively intuitive to use Read full review Accounting Finance Complex Inventory Read full review Cons The update schedule takes some getting used to Possible to accidentally lock yourself out of your own account (if admin) Read full review The speed of bug fixes should be improved by the IFS after sales teams. We saw the difference of responsiveness prior to Go Live and after Go Live, with a change of teams. IFS France is working on that point, and strategically wants to innovate by acting now with two other third-party companies in early 2017, to improve the after sales experience for customers. There is no license model between the full licenses, which gives access to all IFS features, and the light licenses, to get access to a specific module like expense sheet. As a consequence, you must acquire a full access license for one team working only with a dedicated module (e.g. general ledger). Maybe an intermediate type license would be welcome to balance the budget. IFS tries to make prices competitive but you have to consider full upgrades of the product too, where requiring full licenses can be hard on the budget. When you have an Active Directory ecosystem with a trust relationship, users from domain B can't natively access IFS, even if AD sync is in place with domain A. It's important to improve that functionality because many companies have a merge and acquisition context, with SOX constraints sometimes, and avoiding maintaining contacts or local accounts simplifies SOX compliance, or to management of accounts within the company. Read full review Usability EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
Read full review The system is very difficult to use, overly complex, and difficult to learn. It also has limitations that are hard to overcome.
Read full review Support Rating The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
Read full review We have been unable to get answers to our questions, solutions to our problems, and they don't seem interested in working in the construction industry.
Read full review Alternatives Considered HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM,
IBM Maximo , etc. It may be best to include it as part of the options assessed for a solution to consider.
Read full review Microsoft AX, QAD (in continuation of our previous ERP), Sage X3 was an out of the box ERP that was part of initial RFP. We have chosen IFS based on the compromise between costs & budget, functionality, technical features, and feedback from similar customers that gave their feedback. The project manager team and qualification level of technical or consultant teams were differentiating factors too. Finally IFS application was named in the Gartnerās mid-market ERP Magic Quadrant, along with SAP, and helped us to finalize our choice
Read full review Return on Investment Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this. Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments. The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices. Read full review Reporting is now centralized and managed. Previously, reports were outside the information systems and there was a risk of incoherence. Accounting controls are now in place on the overall processes, including production, which helped the company to reduce closing periods or to produce more easily official mandatory accounting files yearly. Interfaces between the CRM forecast tool and IFS helped to keep the tools in sync, and to decrease the processing times prior to production launch. Read full review ScreenShots IFS Applications Screenshots