Harmoni vs. Hearsay, now part of Yext vs. Manhattan Active® Customer Engagement
Harmoni vs. Hearsay, now part of Yext vs. Manhattan Active® Customer Engagement
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
![]() Harmoni | N/A | N/A | N/A | |
Hearsay, now part of Yext | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A | |
Manhattan Active® Customer Engagement | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
| Harmoni | Hearsay, now part of Yext | Manhattan Active® Customer Engagement | ||||||||||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | No answers on this topic | |||||||||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | No setup fee | |||||||||||||||||||||
| Additional Details | — | — | — | |||||||||||||||||||||
| More Pricing Information | ||||||||||||||||||||||||
| Harmoni | Hearsay, now part of Yext | Manhattan Active® Customer Engagement |
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| Harmoni | Hearsay, now part of Yext | Manhattan Active® Customer Engagement | |
|---|---|---|---|
| Small Businesses | Alchemer Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
| Medium-sized Companies | Alchemer Score 9.0 out of 10 | Dialpad Support Score 9.1 out of 10 | Dialpad Support Score 9.1 out of 10 |
| Enterprises | Alchemer Score 9.0 out of 10 | Verint Community Score 9.9 out of 10 | Verint Community Score 9.9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| Harmoni | Hearsay, now part of Yext | Manhattan Active® Customer Engagement | |
|---|---|---|---|
| Likelihood to Recommend | - (0 ratings) | 9.0 (1 ratings) | 8.0 (1 ratings) |
| Usability | - (0 ratings) | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | - (0 ratings) | 9.0 (1 ratings) | - (0 ratings) |
| Harmoni | Hearsay, now part of Yext | Manhattan Active® Customer Engagement | |
|---|---|---|---|
| Likelihood to Recommend | ![]() Infotools No answers on this topic | ![]() Yext
| Manhattan Associates
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| Pros | ![]() Infotools No answers on this topic | ![]() Yext
| Manhattan Associates
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| Cons | ![]() Infotools No answers on this topic | ![]() Yext
| Manhattan Associates
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| Usability | ![]() Infotools No answers on this topic | ![]() Yext
| Manhattan Associates No answers on this topic |
| Support Rating | ![]() Infotools No answers on this topic | ![]() Yext
| Manhattan Associates No answers on this topic |
| Alternatives Considered | ![]() Infotools No answers on this topic | ![]() Yext
| Manhattan Associates
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| Return on Investment | ![]() Infotools No answers on this topic | ![]() Yext
| Manhattan Associates
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| ScreenShots |

