Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…
$0
Up to 10 agents per user
LiveAgent
Score 8.5 out of 10
Small Businesses (1-50 employees)
LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…
We have found Freshdesk to be the most comprehensive and capable product for our needs. The UI, support, and ease of implementation were the main reasons why we have signed up for a paid account within the trial period.
We selected LiveAgent over Freshdesk due to a pricing deal LiveAgent was running at the time. If it weren't for the pricing deal, we would have picked Freshdesk due to its far superior UI and UX.
The price that LiveAgent has is just outstanding even with the features and helps us save money rather than spending loads of cash on other systems. It has also helped us better support our customers.
LiveAgent proved to be the best solution among those tested for quality/price ratio. There are no hidden costs.
Verified User
Project Manager
Chose LiveAgent
We had been using our own custom based software based on osTicket for a long time but it was getting difficult to maintain the systems. After researching for almost a month and grilling the LiveAgent team for almost a week, we managed to finalise LiveAgent. The system took some …
LiveAgent has impressed us the most out of all solutions that we've tested out. The features and plans seemed crafted to our needs so the decision was to go with LiveAgent. I can now honestly say that it was a good decision. We've recommended LiveAgent to many of our business …