Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…
$0
Up to 10 agents per user
Freshservice
Score 8.7 out of 10
N/A
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Spiceworks was too much work to get off the road and didn't offer much on the user's side. Freshservice is a lot more focused on IT work and I'd recommend starting with it. Desk.com is great for a whole organization, but rules frequently break with a mixed bag of how useful the …
Our Sharepoint solution was a home grown solution to track issues that never really worked. Everything we needed we had to build from scratch. It also didn't lend well to expanding into other departments. When I tried Freshservice, I liked it quite well - but it was just a …
Freshdesk stacks up against Zoho Desk, Zendesk Support Suite, and Freshservice in terms of accurate time tracking, pricing, ease of use, and app integration. Zoho Desk does not support real-time tracking and is not very user-friendly, though it works well with knowledge base …
We ultimately migrated to Freshservice because it was able to offer some of the things that FreshDesk didn't have out of the box, such as SLAs and reports.
Freshdesk has significantly more features that work at an improved rate compared to the competitor. "Round robin" ticket automation, scenario execution, canned responses, etc are all features we use daily and things that Zendesk did not have (or you would need a 3rd party app …
The most important is the pricing. Freshdesk/Freshworks all the solution and base price is available on the internet, which is easier for us to make fast decisions rather than waiting for other sales reps to get back to us. The graphic user interface is easy to see and use.
Freshdesk works really well for ticketing, but that's it. It doesn't have most of what Freshservice can offer. You miss out on asset management, lots of automation features, and service requests. However, its API is just as robust as Freshservice and integrates nicely with …
As we moved to an ITIL framework this just made sense to transfer across as migration was very simple and completed on our behalf. Also alot of the customisation we had came across which really helped.
Freshservice is more related to IT and helpdesk. We didn't have requirements that doesn't fit into the IT world. That is way we decided to select Freshservice.
Student Health Business Systems Analyst / IT Operations
Chose Freshservice
We picked Freshservice over the others for many reasons. The first would be the ease of implementation. Another is due to the nice interface the system has. We also like the way we can push out a small piece of software to pull in the asset information for asset management. …
The feature sets, intuitive nature, and hosted options were all attractive to us as we looked for a ITIL- centric solution. The interface, and ability to be up-and-running in a very short amount of time drove us to invest in Freshservice.