Freshchat vs. Yellow.ai
Freshchat vs. Yellow.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user | |
Yellow.ai | N/A | yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite. | N/A |
Freshchat | Yellow.ai | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | Contact vendor for pricing information. | ||||||||||||||
More Pricing Information |
Freshchat | Yellow.ai | ||||||||||||
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Chat Analytics and Reports |
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Freshchat | Yellow.ai | |
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Small Businesses | Gist Score 9.6 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Yellow.ai | |
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Likelihood to Recommend | 9.0 (25 ratings) | 8.1 (3 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | Yellow.ai | |
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Likelihood to Recommend | Freshworks Inc | Yellow.ai |
Pros | Freshworks Inc | Yellow.ai |
Cons | Freshworks Inc | Yellow.ai |
Likelihood to Renew | Freshworks Inc | Yellow.ai No answers on this topic |
Usability | Freshworks Inc | Yellow.ai No answers on this topic |
Support Rating | Freshworks Inc | Yellow.ai No answers on this topic |
Implementation Rating | Freshworks Inc | Yellow.ai No answers on this topic |
Alternatives Considered | Freshworks Inc | Yellow.ai |
Return on Investment | Freshworks Inc | Yellow.ai |
ScreenShots |