Likelihood to Recommend DocSend works really great if you want to send out a doc to a prospect and want to track when they open it and what content they view. The reporting on this works really well and I've been happy with this functionality. Where it falls short is when you're trying to use it for a live demo utilizing the join.me integration. There are a lot of issues when you try to switch your screen and it only works 2/3s the time. I'd prefer an all-in-one solution instead of this Frankenstein model.
Read full review PandaDoc is well suited for small- to mid-sized firms that want to easily create, edit, and publish legal documents. If you have clients or multiple stakeholders who need to view documents, PandaDoc makes it easy for the right person to view the document without compromising privacy. It also has the option to export PDFs easily. PandDoc is an excellent choice for its ease of use if you're a consulting firm.
Read full review Pros Additional information from users who have already downloaded the files or material. Additional information if the download link(s) have been resent. Password encryption if necessary. Email verification for third-party download via email. Add-ons with other platforms and applications, such as Outlook and Gmail. Seal of documents by electronic signature Read full review Templatization of different documents Reminder system to remind clients to view and sign documents Easily save different pages as templates to add or remove them from future documents Easily collect signatures from clients and view the progress of all documents in one dashboard. Read full review Cons DocSend has a newer feature called Spaces, it lets you place multiple files into a single "deal room". Unfortunately for us, we need it to support nested file structures for larger content sets. Their support team says this is on the way. I'd like to be able to change the icons for links add to Space, currently, they're a default icon. Navigating the UI is just a bit laborious, it feels like it should be easier to get to link creation since that is what you're doing 90% of the time you go to the site. Read full review Adding text to forms before/after images or Yes/No features can be difficult. Using the check mark boxes next to the text makes it difficult to line up. Can one be entered on the same line as the text as an option so that it is not difficult in the future? Combining templates creates shifts in some formatting, making the document no longer aligned where needed. Read full review Likelihood to Renew The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
Read full review Usability Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system. The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously. Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
Read full review Reliability and Availability We haven't had any real issues regarding downtime as of yet.
Read full review Performance The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.
Read full review Support Rating I haven’t used the support as our internal teams do a great job of fixing and supporting our DocSend use.
Read full review Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
Read full review Implementation Rating Implementation was before the time I was here at Riafox, however, support has been great in assisting to merge spaces and upgrade to 2.0 Editor.
Read full review Alternatives Considered DocSend is more convenient than
DocuSign if you are already using
Dropbox , otherwise a lot of these solutions come down to pricing and preference on user interface. For us, DocSend was great until our needs changed to needing a more sophisticated contract management tool. With further integrations and API accesses in the future, I think it will be easier to have all systems communicating and working together .
Read full review PandaDoc offers a free version with basic features and several tiered pricing options. The pricing is generally considered to be competitive and offers good value for the range of features provided. we often find PandaDoc intuitive and user-friendly. Its interface is designed to facilitate easy document creation and management, even for users who aren't particularly tech-savvy. PandaDoc is known for its robust document management capabilities. It offers a wide range of features such as document creation, a rich content library, customizable templates, and a user-friendly interface for creating interactive and engaging documents. It also includes CRM integrations, automated workflows, and analytics.
Read full review Scalability It's scalable
Read full review Return on Investment For about $100 you can optimize all Of your pipelines that rely on decks or documents - worth it! The time you’d spend having to send each link to individual clients without tracking is well worth the $100 on the product We’ve been able to close our fundraising round and increase partnerships by utilizing DocSend - would recommend! Read full review Helped improve cash flow from the ability to collect payments Helped me keep track of which contracts a client has signed (way harder than it sounds). Templates have allowed me to both standardize proposals yet allow rapid customization for each specific customer, a key capability. Read full review ScreenShots Dropbox DocSend Screenshots