Likelihood to Recommend First of all price is affordable, monitoring deliveries business with real-time tracking is really helpful for our business. Manage real-time status and locations deliveries on the map works well for our company. We can assign new tasks and manage our business productively. Delivery agents can use iPhone and Android app to manage their orders without being in the office.
Read full review JumpTrack is the only fully integrated option for DDMS users and it is far preferable to manual signature collection. There are some glitches with the app as well as some ease of functionality improvements that are desirable with the website. Some educational material is available through ECI's Knowledgebase although finding it could be easier and it is somewhat incomplete. As a long time DDMS user this solved many problems with regards to finding POD's. The integration works well, drivers are able to do most of the daily setup themselves in the morning and having the daily stops come up in order on their tablet makes doing the job easier. This program has improved efficiency across the board. It is not a perfect solution but overall it's a better solution than what else is available.
Read full review Pros Deliver faster Reduce wasted time Manage peak periods Read full review Provides historical data for staff to ensure customer receives proper service Allows the drivers to sort their route and essentially have a map to each location Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPlus Read full review Cons Reporting feature should be enhanced Colours customization should have been available in dashboard I think some features had to be customized for daily business as well Read full review Route optimization is not always available or working. Customer addresses are not always found in google maps. Does not have the ability to reopen a signed invoice. Does not have the ability to "redeliver" if items are missing. Route optimization often needs (every day) human input to make it right. Route tracking does not update often enough to show accurate driving route. Will show straight line from one point to another if it misses some time between gps points. Read full review Likelihood to Renew We would be lost without it! I would never get rid of the efficiency it has created for our company
Read full review Usability Overall it's pretty simple but there are bugs, and they are glaring. losing data and functionality midway through the day is a major detriment. The map/navigation function is effectively useless. Piece counts should be shown on the 'in transit' list instead of having to click all the way through to the individual invoices to see how many pieces you have
Read full review Support Rating There is a lack of published info, support is non responsive, the knowledge base is onerous to use. If you can find the topic you are looking for in the knowledge base, it is often incomplete and/or inaccurate. These articles appear to have been written for some other operating system or software than what we are using
Read full review Alternatives Considered Managing peak periods is very well. It is a feature that can help delivering without any delay.
Read full review We use JumpTrack over other programs out there because of how well it integrates with DDMS, our ERP software. We also like that nothing has to be installed on any computers. It's fully web-based/cloud based product. We like it's developed by Eci who made our ERP software so we already have a working relationship with it's creator
Read full review Return on Investment It is cost and time effective indeed Enhanced our productivity & helping us in business growth Real time delivery tracking and parcel movement is one of the main features Read full review Cost saving for sure Customer call and say I never got this item pull up JumpTrack I have the picture you got this item! Being able to know who got this delivery! having a picture attached to show where it was left Read full review ScreenShots Deliforce Delivery Management Software Screenshots