ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Remote Desktop Manager
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
The main reason we looked at ScreenConnect was the value, as a lot of the many other remote support tools were very costly for the same package. Or they didn't supply branding options. The other defining factor we had was that some other remote support tool had been used for …
ConnectWise is far superior to LogMeIn Rescue and other similar competitors based on several factors. First is cost, ConnectWise is very fairly priced and is easy to add technician licenses as needed. Next, the client install is very light weight and not resource intensive. The …
Screenconnect is the preferred option due to ease of use and multiple platform support. The built-in tools of ScreenConnect and integration with RepairShopr have simplified the remote support process.
We began to use ScreenConnect because it was quicker and more efficient than Windows Remote Desktop Connection. We have not used any other product while I have worked here and would not recommend any other product. I believe it is a fair price for a great product that has …
After working with and looking into a number of other remote software options, ScreenConnect provided the options we needed with the cost to match. Many others have similar features, but not all we needed. Others had more features than we could even use, but the cost was well …
Previously used LogMeIn but due to costs and growing need of users to access machines remotely a new solution was needed. I don't feel as though any functionality was lost in the switch. Another product I looked at was Bomgar but the cost was prohibitive.
We were using VNC, Ultra and Tight, they were temperamental, sometimes worked, and took forever. We also used TeamViewer which is good, but not interchangeable with LabTech so we hit a road block, RealVNC was also looked at but with the other issues faced with Ultra it was hard …
I use a MSP to assist with some of the troubleshooting that might arise. Initially, they let me use their remote software (I don't remember the company) but because of security concerns, had to limit my access. They replaced their remote access software with ScreenConnect. I …