CallMiner Eureka vs. Mattersight Predictive Behavioral Routing (discontinued)
CallMiner Eureka vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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CallMiner Eureka | N/A | CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
CallMiner Eureka | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CallMiner Eureka | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros |
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Top Cons |
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CallMiner Eureka | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | Clari Copilot Score 8.9 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Clari Score 8.2 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Clari Score 8.2 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallMiner Eureka | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 8.0 (5 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 9.0 (2 ratings) | - (0 ratings) |
CallMiner Eureka | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | CallMiner | Discontinued Products |
Pros | CallMiner | Discontinued Products |
Cons | CallMiner | Discontinued Products |
Support Rating | CallMiner | Discontinued Products No answers on this topic |
Alternatives Considered | CallMiner | Discontinued Products |
Return on Investment | CallMiner | Discontinued Products |
ScreenShots |