Balto vs. CallMiner Eureka
Balto vs. CallMiner Eureka
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Balto | N/A | Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other… | N/A | |
CallMiner Eureka | N/A | CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. | N/A |
Balto | CallMiner Eureka | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Balto | CallMiner Eureka | |
---|---|---|
Top Pros |
|
|
Top Cons |
|
|
Balto | CallMiner Eureka | |
---|---|---|
Small Businesses | Clari Copilot Score 8.9 out of 10 | Clari Copilot Score 8.9 out of 10 |
Medium-sized Companies | Clari Score 8.2 out of 10 | Clari Score 8.2 out of 10 |
Enterprises | Clari Score 8.2 out of 10 | Clari Score 8.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Balto | CallMiner Eureka | |
---|---|---|
Likelihood to Recommend | 9.5 (2 ratings) | 8.0 (5 ratings) |
Support Rating | - (0 ratings) | 9.0 (2 ratings) |
Balto | CallMiner Eureka | |
---|---|---|
Likelihood to Recommend | Balto Software | CallMiner |
Pros | Balto Software | CallMiner |
Cons | Balto Software | CallMiner |
Support Rating | Balto Software No answers on this topic | CallMiner |
Alternatives Considered | Balto Software No answers on this topic | CallMiner |
Return on Investment | Balto Software | CallMiner |
ScreenShots | Balto Screenshots |