Amazon Lex vs. Kore.ai

Amazon Lex

16 Reviews and Ratings

Kore.ai

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Amazon Lex	Score 7.4 out of 10	N/A	AWS provides Amazon Lex, a chatbot building technology.	$0 Per Speech Request
Kore.ai	Score 8.0 out of 10	N/A	Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code;…	N/A

Pricing

Amazon Lex

Kore.ai

Editions & Modules

Request and Response: $0.004
Per Speech Request
Stream Conversation: $0.0065
Per Speech Interval

No answers on this topic

Offerings

Pricing Offerings
Amazon Lex	Kore.ai
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Amazon Lex	Kore.ai
Top Pros	Pro Web apps Pro Ease of use Pro Easy to navigate	Pro Use cases Pro Natural language Pro Language processing
Top Cons	Minus Speech recognition Minus Natural language Minus Lifecycle management	Minus Session management Minus Sales process Minus Training videos

Best Alternatives
	Amazon Lex	Kore.ai
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Enterprises	Conversica Score 9.6 out of 10	Conversica Score 9.6 out of 10
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User Ratings
	Amazon Lex	Kore.ai
Likelihood to Recommend	8.0 (1 ratings)	8.5 (2 ratings)
Usability	9.0 (1 ratings)	9.0 (2 ratings)
Support Rating	8.0 (1 ratings)	9.0 (2 ratings)

User Testimonials
	Amazon Lex	Kore.ai
Likelihood to Recommend	Amazon AWS If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy. Incentivized Verified User Anonymous Read full review	Kore.ai It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai. Incentivized Avinash Saklani Frontend Developer Read full review
Pros	Amazon AWS No answers on this topic	Kore.ai Virtual Assistants. Customer Journeys. Bot Development. Incentivized Chhaya Singh CEO Read full review
Usability	Amazon AWS Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance. Incentivized Verified User Anonymous Read full review	Kore.ai For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform. Incentivized Avinash Saklani Frontend Developer Read full review
Support Rating	Amazon AWS Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze. Incentivized Verified User Anonymous Read full review	Kore.ai Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot. Incentivized Chhaya Singh CEO Read full review
Return on Investment	Amazon AWS Support satisfaction has increased Time to resolve customer concerns has seen a major improvement Amazon Lex can quickly automate repetitive simple tasks for us Our organization has built NLP capability without having to hire language experts/linguists Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment Incentivized Verified User Anonymous Read full review	Kore.ai Assisted in solving customer questions. Incentivized Chhaya Singh CEO Read full review
ScreenShots		Kore.ai Screenshots